Customer Care Associate
hace 2 semanas
The Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the information to whom it may concern. The Customer Care Associate must be able to solve problems, related to delivered times, expedites, converted materials and stock availability.
**RESPONSIBILITIES**:
- Manage all internal and external customer’s requirements, assuring data collection and forwarding to correct contact within tesa.
- Responsible of accurately processing and follow up on all customer orders from receipt until delivery.
- Manage customer claims, returns and coordinate with clients to solve complaints and address material shortages and overages.
- Manage Customer’s Delivery Programs and Portals.
- Maintain Customer Data Base in ERP.
- Report and follow up on all Backlog for all customers.
- Provide information to supply chain and logistics to ensure customer satisfaction is met.
- Maintain behavior, appearance, and standard of performance in line with the company’s Code of Conduct, policies and procedures.
- Other responsibilities as assigned.
**QUALIFICATIONS**:
- Education: Bachelor’s degree or equivalent
- Excellent PC skills to include word processing and spreadsheet capabilities
- Prior experience with a customer data management system or customer care related function
- Ability to communicate via electronic mail
- Excellent phone skills and ability to work in a fast paced and multi-task environment
- Physical Requirements: Must be ambulatory to be able to utilize phone system, record keeping and a filing system
- English proficiency in oral and written communication required
-
Associate Customer Service
hace 4 días
Federal, México Celanese International Corporation A tiempo completo**Responsabilidades**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day. - Supply...
-
Associate Managing Consultant, Advisors – Business Experimentation
Encontrado en: Whatjobs MX C2 - hace 4 días
distrito federal, México MasterCard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Global Enterprise Account Executive, LATAM Mexico City, Mexico Sales
Encontrado en: Whatjobs MX C2 - hace 2 semanas
distrito federal, México Verkada A tiempo completoVerkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success,...
-
Org planning
Encontrado en: Whatjobs MX C2 - hace 5 días
Federal District, México Stellantis A tiempo completoOE coordinator is in charge of ensuring the organizational structures so that their impact is reflected globally. In this way we can ensure control and reporting of employees by line and department.Responsible for the administration and movements to be executed in the HR management systems (SOCLE/PSFOT) of the biweekly payroll, ensuring the payment of...
-
Gerente Regional Retail
Encontrado en: Whatjobs MX C2 - hace 2 semanas
distrito federal, México Sephora USA, Inc A tiempo completoJob Title: District Manager - Beauty Sector Location: Flexible, Multiple Locations Company Overview: We are a dynamic and rapidly growing beauty company dedicated to providing exceptional products and services to our customers. With a passion for innovation and a commitment to excellence, we strive to create an unparalleled experience in the beauty...
-
Subdirector - Comercial Multinacional
Encontrado en: Whatjobs MX C2 - hace 4 días
distrito federal, México Lockton Companies A tiempo completoAt Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service...
-
Org planning
Encontrado en: Adzuna MX A C2 - hace 5 días
Colonia Santa Fe, Federal District, 1210, México Stellantis A tiempo completoOE coordinator is in charge of ensuring the organizational structures so that their impact is reflected globally. In this way we can ensure control and reporting of employees by line and department.Responsible for the administration and movements to be executed in the HR management systems (SOCLE/PSFOT) of the biweekly payroll, ensuring the payment of...
-
Chief Financial Officer
Encontrado en: Whatjobs MX C2 - hace 4 días
distrito federal, México PSC Industries A tiempo completoSend me new jobs everyday: Chief Financial Officer Jobs In USA Our client is a private independent full-service real estate company, known for their innovative strategies and collaborative culture with 20 years of history. Responsibilities of Step into the CFO shoes and lead the ... i Ad Chief Operating Officer -Job description**Chief Information Officer...