Customer Care Associate
hace 8 meses
The Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the information to whom it may concern. The Customer Care Associate must be able to solve problems, related to delivered times, expedites, converted materials and stock availability.
**RESPONSIBILITIES**:
- Manage all internal and external customer’s requirements, assuring data collection and forwarding to correct contact within tesa.
- Responsible of accurately processing and follow up on all customer orders from receipt until delivery.
- Manage customer claims, returns and coordinate with clients to solve complaints and address material shortages and overages.
- Manage Customer’s Delivery Programs and Portals.
- Maintain Customer Data Base in ERP.
- Report and follow up on all Backlog for all customers.
- Provide information to supply chain and logistics to ensure customer satisfaction is met.
- Maintain behavior, appearance, and standard of performance in line with the company’s Code of Conduct, policies and procedures.
- Other responsibilities as assigned.
**QUALIFICATIONS**:
- Education: Bachelor’s degree or equivalent
- Excellent PC skills to include word processing and spreadsheet capabilities
- Prior experience with a customer data management system or customer care related function
- Ability to communicate via electronic mail
- Excellent phone skills and ability to work in a fast paced and multi-task environment
- Physical Requirements: Must be ambulatory to be able to utilize phone system, record keeping and a filing system
- English proficiency in oral and written communication required
-
Senior Analyst Escalations, Customer Care
hace 4 semanas
distrito federal, México Western Union A tiempo completoSenior Analyst Escalations, Customer Care Senior Analyst Escalations, Customer Care Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Senior Analyst Escalations, Customer Care. Western Union powers your pursuit. ...
-
Associate Customer Service
hace 6 meses
Federal, México Celanese International Corporation A tiempo completo**Responsabilidades**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day. - Supply...
-
Senior Analyst Escalations, Customer Care
hace 1 mes
distrito federal, México Western Union A tiempo completoSenior Analyst Escalations, Customer Care Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Senior Analyst Escalations, Customer Care. Western Union powers your pursuit. This role is in charge of the technical...
-
distrito federal, México Assurant, Inc. A tiempo completoDo you want to join a growing team? In Assurant Customer Care Supervisor to join Assurant's Global Capability Center. Responsibilities: Responsible for leading a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction while creating an environment that encourages commitment, increased productivity, and superior...
-
distrito federal, México Western Union A tiempo completoSenior Analyst Escalations, Customer Care Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Senior Analyst Escalations, Customer Care. Western Union powers your pursuit. This role is in charge of the technical...
-
Workplace Experience Associate
hace 3 meses
Federal, México BSB-JLL - LaSalle Services, MEX A tiempo completoAt JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. **Workplace Experience Associate** **What this job involves: S**erves as the primary...
-
Alliance Marketing Associate
hace 4 semanas
distrito federal, México Eli Lilly and Company A tiempo completoAlliance Marketing Associate Apply locations: Mexico, Mexico City Time type: Full time Posted on: Posted Yesterday Job requisition id: R-75149 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s...
-
Transaction Processing Associate Ii
hace 6 meses
Federal, México CONDUENT A tiempo completo**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
Associate Operations Legal Counsel
hace 1 mes
distrito federal, México KONE A tiempo completoFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...
-
Supervisor Customer Support
hace 3 semanas
distrito federal, México Zebra Technologies A tiempo completoRemote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and...
-
Customer Experience Manager
hace 6 meses
Federal, México Air Canada A tiempo completo**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Mexico City Airport to ensure safe and secure...
-
Credit & Collections Services Associate Iii
hace 6 meses
Federal, México CONDUENT A tiempo completo**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
Legal Counsel Business Operations Legal Team – Personal Care
hace 3 semanas
distrito federal, México Unilever A tiempo completoLegal Counsel Business Operations Legal Team – Personal Care / LATAM Work Level: 3X JOB LOCATION: Bosques, México City RELOCATION TERMS: Local Terms only. Business Context Unilever’s Business Operations (UBO) organisation is a global operation consisting of key areas including supply chain, technology, data management, and sustainable sourcing. This...
-
Customer Success Director
hace 1 mes
distrito federal, México Graphite Growth, Inc. A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Technical Manager Retrofit Customer Comunication
hace 6 meses
Federal, México Nordex SE A tiempo completo**ABOUT THE NORDEX GROUP**: The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 46 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National...
-
Sample Order Associate | OEM | Automotive
hace 4 semanas
distrito federal, México Robert Bosch Group A tiempo completoSample Order Associate | OEM | Automotive Full-time We create software and services for the mobility of tomorrow. We deliver best-in-class solutions for assisted and automated driving and drive the transformation of E/E architectures forward.At Cross-Domain Computing Solutions (XC), we shape the future of vehicle electronics and software. Responsibilities: ...
-
Customer Success Manager, Nola
hace 1 mes
distrito federal, México Yalo Inc. A tiempo completoYalo Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of...
-
Product Managment Associate
hace 6 meses
Federal, México Johnson & Johnson A tiempo completoAt Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery,...
-
SAP Technology Associate Consultant
hace 1 mes
distrito federal, México SAP SE A tiempo completoAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The...