Head of Omnichannel Customer Experience

A leading multinational company in Tultitlán is seeking a Customer Service Director to lead teams focused on enhancing customer experience across more than 5,000 stores. The role entails developing customer service strategies, improving operational processes, and monitoring performance indicators. Ideal candidates will have over 10 years of experience in...

As a **Customer Service & Operational Excellence Head**, you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both...

As a Customer Service Director , you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both distributors and end consumers....

Omnichannel Growth Manager — Paid Media & Analytics Ppg • Tultitlán, Estado de México, México Descripción del trabajo A global leader in coatings and specialty materials is seeking a Junior Manager for Digital Media & Omnichannel Growth in Tultitlán, Mexico. This hybrid role focuses on leading paid digital media strategies to optimize investments...

Location: Tultitlan, México, Mexico As an Omnichannel E-commerce Sr. Manager en PPG Comex you will lead the strategic transformation of a 360° omnichannel vision, including physical, digital and new platforms. This role is crucial to manage the omnichannel technologies and strategies, enhancing the customer experience across all touch points. You will...

As a Customer Service Director, you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both distributors and end consumers....

As a Customer Service Director, you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both distributors and end consumers....

Key Responsibilities Lead the development of an omnichannel commerce strategy that ensures consistency and quality across all channels by coordinating the integration of new technologies and processes to enhance the customer experience. Lead a team of specialists in payment gateways, media mix, catalog execution, and product value. Improve Omnichannel Lab...

Posted 23-Sep-2024 Job type Full time Country Mexico Location Tultitlan, Mexico Lead recruiter Giulia Aglieri Rinella Function Commercial Reporting Line Customer Marketing Director On-site/Remote On-site Level of experience Individual Contributor/Support (Non - Managers) Contract type Permanent YOUR OPPORTUNITY Your Opportunity As the Customer Marketing...

**Key Responsibilities** - Escalate inquiries to the appropriate team - Check product or service availability - Assist customers with registration or account creation - Provide accurate, valid and complete information by using the right methods - Maintain a positive, empathetic, and professional attitude toward customers. - Ensure customer satisfaction and...