Supply Chain Manager

**Supply Chain Manager**Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe.We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet.Everything we do is about Making Better Happen.**About the role**Plan, develop, and implement S&OP strategies that optimize the efficiency of logistics processes, reducing costs and improving customer service levels. Integrate digital solutions to evolve towards IBP and ensure effective alignment among the different links in the value chain.**Responsibilities****E**nsure quality standards**: Ensure the highest quality standards in the services offered by following established work plans.**Conduct benchmarking**: Carry out comparative analyses of services and conduct user surveys to identify their needs and interests, implementing actions to effectively address them.**Control the Order-to-Delivery process**: Oversee the operation of the Order-to-Delivery process, including order capture and release, product delivery, and customer service.**Evaluate customer service levels**:Monitor the level of service provided to customers and take corrective action when necessary.**Coordinate customer service**: Supervise the execution of customer service and sales processes by the Customer Service staff, ensuring the achievement of established goals and indicators.**Manage ERP systems**: Manage ERP system information, ensuring its integrity and availability for all supply chain processes.**Plan post-sale service**: Establish a work plan for post-sale service activities, including phone calls and client visits, as well as designing and executing strategies for customer recovery and loyalty.**Monitor and resolve logístical issues**: Identify, measure, and resolve logístical problems, as well as plan for continuous improvement opportunities.**Analyze logístical indicators**: Monitor the defined logístical indicators and perform root cause analyses of the obtained results.**Validate supply strategies**: Validate the supply strategy (production, distribution, and replenishment) according to the characteristics of the products and their commercial requirement.**About you**Industrial Engineering or Related FieldMaster's Degree Preferred10+ years in a Similar PositionFluency in English is requiredKnowledge of Demand Planning, Inventory Planning, Supply, Transportation, Foreign Trade, Customer Service, Warehouse Operations, Food Fraud Prerequisites, Risk Analysis and FSSC 22000Excellent leadership, communication, and interpersonal skills.**About AAK**Everything AAK does is about Making Better Happen. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and a deep knowledge of many products and industries, including Chocolate & Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and with the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen for more than 150 years.