Senior Software Engineer | DET Support
hace 2 días
Senior Software Engineering DET Team Mexico City - Hybrid Job responsibilities Responsible for managing the day-to-day operations, ensuring product administration, platform reliability, and overseeing incident management and resolution processes. You will collaborate closely with engineering, product, and infrastructure teams to ensure the smooth functioning of systems and platforms and provide a high level of operational support to meet business goals. Own incident resolution processes for L1 and L2 operations, ensuring timely and effective troubleshooting of technical issues. Define and implement procedures for handling escalations and high-priority incidents. Ensure root cause analysis is conducted for major incidents, and follow up on remediation actions. Develop and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for platform performance and product support operations. Monitor adherence to SLAs and manage escalations to maintain customer satisfaction. Oversee the platform's operational stability and performance, ensuring high availability and scalability. Monitor and manage platform performance metrics, proactively addressing any potential issues. Ensure comprehensive documentation of operational procedures, troubleshooting guides, and runbooks for the L1/L2 support teams. Track and create detailed operational reports and dashboards for tracking system health Manage SaaS platform administrations and self-hosted applications in cloud environments like AWS. Qualifications: 6+ years of experience in IT Strong understanding of IT infrastructure, cloud platforms, and operational best practices. Strong experience on Docker, Kubernetes & Helm along with any programming language (Java preferred) experience to support platform KLO & monitoring Proven experience with incident management, service management, and driving process improvements. Expertise in monitoring tools, automation frameworks, and platform performance optimization. Strong understanding of networking fundamentals (TCP/IP, DNS, load balancing, etc) and authentication/authorization mechanisms (OAuth 2.0, SAML, JWT etc) Technical Stack Cloud: AWS (EC2, EKS, RDS, S3, Lambda, CloudWatch, VPC, IAM, Route53) Containers: Docker, Kubernetes (EKS), Helm, containerd Monitoring: Prometheus, Grafana, Datadog, CloudWatch, New Relic, ELK Stack CI/CD: Jenkins, GitLab CI, GitHub Actions, ArgoCD, Flux Languages: Python,Java, Bash/Shell Databases: PostgreSQL, MySQL, Redis,Elastic Search Tools: Git, Vault,CyberArk, AWS Secrets Manager, PagerDuty IaC: Terraform, CloudFormation, Ansible, Pulumi Auth : OAuth 2.0, SAML, JWT, AD, AWS IAM, RBAC #J-18808-Ljbffr
-
Remote Senior Full-Stack Engineer: .NET/JS Leader
hace 2 semanas
WorkFromHome, México Truelogic Software LLC A tiempo completoA leading software provider is seeking a Senior Software Engineer to enhance internal development efforts. The role focuses on delivering software solutions that support operational efficiency and organizational goals. Ideal candidates should have at least 5 years of software development experience, with strong skills in C#, SQL, and Microsoft technologies....
-
Senior Java Software Engineer
hace 1 semana
WorkFromHome, México Golabs Tech A tiempo completoJoin to apply for the Senior Java Software Engineer role at Golabs Tech Join to apply for the Senior Java Software Engineer role at Golabs Tech Get AI-powered advice on this job and more exclusive features. We are seeking a Senior Software Engineer to design, develop, and support enterprise-grade Java and cloud-based applications. This role will work closely...
-
Senior Devops Engineer — Remote Canada
hace 2 semanas
WorkFromHome, México Bmc Software, Inc. A tiempo completoSenior DevOps Engineer — Remote Canada Bmc Software, Inc Descripción del trabajo A leading software company seeks a Senior DevOps Engineer to join their Cloud Platform team. The role involves deploying infrastructure in public, private, and hybrid Clouds, focusing on AWS and Google platforms. Candidates should have over 8 years of DevOps experience,...
-
Senior Software Engineer
hace 2 semanas
WorkFromHome, México Quality Choice Solutions A tiempo completoOverview Quality Choice Solutions (QCS) is a specialized staffing partner focused on sourcing and placing exceptional talent in high-impact areas such as privacy, compliance, IT project management, and healthcare. Built by professionals with insider experience, QCS understands the nuances of hiring for critical roles. We partner with startups, mid-size...
-
Senior Software Engineer | DET Support
hace 9 horas
WorkFromHome, México Salesforce, Inc. A tiempo completo*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySoftware EngineeringJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...
-
Senior Software Engineer
hace 2 semanas
WorkFromHome, México Symbiotic Services A tiempo completoJob Title: Senior Software Engineer (.NET) Recruiting Firm: Symbiotic Services About the Role Symbiotic Services is seeking a Senior Software Engineer (.NET) to work remotely on full‑stack solutions for enterprise clients. This role involves collaborating with product teams to develop, enhance, and maintain web applications across the front‑end, middle...
-
Senior Software Engineer
hace 3 semanas
WorkFromHome, México Walmart A tiempo completoGet AI-powered advice on this job and more exclusive features. BECOME PART OF WALMART’S GLOBAL TECHNOLOGY TRANSFORMATION. Senior Manager Software Engineering Location: CDMX (Hybrid) Employment Type: Full-time Department: Technology – Engineering About this Role Walmart is seeking an experienced and motivated Senior Software Engineer to lead and manage...
-
Senior Software Engineer
hace 2 semanas
WorkFromHome, México Sky Systems, Inc. (SkySys) A tiempo completoSenior Software Engineer (Python / Django) Direct message the job poster from Sky Systems, Inc. (SkySys) Role: Senior Software Engineer (Python/Django) Position Type: Full-Time Contract (40hrs/week) Contract Duration: 12 months+ Work Schedule: 8 hours/day (Mon-Fri) Work Hours: US Time Location: 100% Remote We are looking for a Senior Software Engineer (5–7...
-
Senior Software Engineer
hace 3 semanas
WorkFromHome, México Quality Choice Solutions A tiempo completoOverview Quality Choice Solutions (QCS) is a specialized staffing partner focused on sourcing and placing exceptional talent in high-impact areas such as privacy, compliance, IT project management, and healthcare. Built by professionals with insider experience, QCS understands the nuances of hiring for critical roles. We partner with startups, mid-size...
-
Software Engineer
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Software Engineer - L3 Support role at Canonical 5 days ago Be among the first 25 applicants Join to apply for the Software Engineer - L3 Support role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
