Infrastructure Sr Manager- Service Management
hace 3 días
The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.**Responsibilities**:- Lead, evaluate, provide resources and drive a team towards realistic goals- Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area- Contribute to formulation of strategies for infrastructure technologies functional areas across- Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals- Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction- Persuades and influences others through communication skills; may negotiate with external parties- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 6-10 years of experience in a Technology Infrastructure role with people management experience- Project management experience- Ability to communicate technical concepts to non-technical audience- Experience in a Financial Services or large complex and/or global environment preferred- Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices- Effective written and verbal communication skills- Effective analytic/diagnostic skills- Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline**Education**:- Bachelor’s/University degree, Master’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- El Senior Manager de Gestión de Servicios de TI será responsable de supervisar la entrega y el mantenimiento de los servicios de TI de la empresa, garantizando un rendimiento óptimo y el cumplimiento de todos los acuerdos de nível de servicio (SLAs). Este puesto liderará la estrategia de gestión de servicios para alinear las operaciones de TI con las necesidades del negocio, mejorando continuamente la eficiencia y la calidad del servicio.- Certificación en ITIl V3-V4 (indispensable)- Experiência en Service Now- 3-5 años liderando equipos interdisciplinarios.- Comunicación asertiva, manejo de incidentes, habilidad de negociación.- Manejo de multiples prioridades.- Supervisión al equipo de service management- Inglés intermedio- avanzado (conversacional)- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
-
Sr. HR Manager
hace 3 días
Tlahuac, México BIC A tiempo completoFor over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.Our "roll up your sleeves and get the job done" approach to work creates an...
-
Itil Consultant Ba Infrastructure Service Now
hace 4 semanas
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
Itil Consultant Ba Infrastructure Service Now
hace 3 días
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
IT Service Manager
hace 2 semanas
Tlahuac, México Citi A tiempo completoThe Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and...
-
Sr Operation Manager
hace 3 días
Tlahuac, México DB Soluciones A tiempo completoIMPORTANTE CALL CENTER INTERNACIONAL SolicitaPuesto: SR OPERATION MANAGER (CUSTOMER SERVICE)Inglés CoversacionalExperiência mínima de 3 años en puesto similar- Experto en CSAT = Customer Satisfaction Score- Manejo de reporte a clientes.- Liderazgo y coordinación de equipo en Call Center.- Cara al cliente para brindarle un servicio de excelencia.-...
-
Tlahuac, México Coca-Cola A tiempo completo**Senior Manager Supply Chain Infrastructure Planning- Mexico**Why being part of Coca-Cola Latin America? We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every drop...
-
Customer Service Manager
hace 3 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
-
Itsm Release Change Manager Service Desk Bilingue
hace 3 semanas
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Cuauhtémoc, Ciudad de México**:**Sobre nosotros**- Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Project Manager Sr
hace 7 días
Tlahuac, México Xideral A tiempo completoEmpresa lider en TI anda en busca de un Projet Manager Sr. **Requisitos**: - **Ingles avanzado indispensables - no negociable.**: - **Mas de 8 años de experiência en el puesto.**: - Sector : Construcción y suministro industrial - Business Intelligence - MDM - Gestión de proyectos - Data Management and Analytics - PMO estructurada - Metodologías...
-
Sr. Operations Manager Bpo
hace 3 semanas
Tlahuac, México Webhelp A tiempo completo**Customer Service/Support****Location**- Mexico City, Mexico***Job Title:Sr. Operations Manager BPO - CDMX**Job Description**:The Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality...
