Services Specialist

hace 1 semana

Ciudad de México GE Vernova A tiempo completo

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.**Roles and Responsibilities**- Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.- Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.- Exchanges technical information, asks questions and checks for understanding**Required Qualifications**- Bachelor’s Degree from an accredited university or college with basic experience in a customer support, logistics and customs operations or materials planning.- Advanced English proficiency.- Knowledge in Oracle, SAP, ERP Systems and Microsoft Office.**Desired Characteristics**- Strong oral and written communication skills. Strong interpersonal skills.- Established project management skills.- Demonstrated ability to analyze and resolve problems.- Ability to quickly adapt and react to changes.- Sense of urgency and ability to prioritize the tasks.- Previous experience with logistics, international shipments and LATAM countries customs requirement, especially for Argentina and Brazil, is a plus.- Ability to document, plan, market, and execute programs.**Additional Information**:**Relocation Assistance Provided**:No

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