Service Desk Agent
hace 3 semanas
Services**Your Role & Responsibilities**:- Reviews iET tickets on a daily basis to ensure all have a transfer owner and transfer rep assigned.- Make sure that no unassigned tickets are left at the end of the shift.- Follows up on resolution progress with 2nd and 3rd level IT members in NA on issues that have been escalated.- Responds to the needs and questions of IT customers.- Remains abreast of changes in user and system software and hardware requirements.- Remains abreast of Knowledge Database documentation. Makes suggestions for changes.- Attends regular meetings with NA Service Manager and the other MAHLE IT SSC team.- Overtime as needed.**Your Skills & Strenghts**:- Familiar with PCs, laptops, current operating systems, MS Office, internet browsers, basic networking and active directory.- Associates degree preferred in Information Technology or 3-5 years experience as a Service Desk agent.- Spanish and fluent English.- German speaking (preferred)- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures.- Ability to write business correspondence.- Ability to effectively present information and respond to questions from customers.**Do you have any questions?****Facts about the job**:**Benefits**:Entry level: Experienced hiresFunctional area: IT**Location**:Monterrey, MXCompany:**Your future at MAHLE**:As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.Shape the future with us.
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