Insulet | Procurement Service Manager(Hybrid) | guadalajara

hace 2 semanas

guadalajara, México Insulet A tiempo completo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Job Description

Job Title: Procurement Service Manager (Procure to Pay, PtP), Manager – Insulet Global Business Services (IGBS)

Department: Global Operations

Position Overview:

We are building a new (greenfield) Insulet Global Business Services (IGBS) organization to support the rapid growth of our company through excellent business services, delivered in an optimized model from a Capability Center in Guadalajara. The Procurement Service Manager will lead the set-up and delivery of global procurement services, as part of a new Procure to Pay service. The Manager will lead delivery of in-scope services to all Insulet regions and business units.

There are five primary objectives of the role:

  • Manage knowledge transfer activities during the transition of new work into IGBS
  • Lead the delivery of procurement administration services, according to the specification and design
  • Manage and resolve service issues
  • Build collaborative relationships with key colleagues, especially functional leaders who are customers of IGBS services
  • Collaborate to drive continuous improvement of the services, including process and experience excellence activities

The role is accountable for the delivery of an initial set of Procurement Administration services. At first these will be SAP master data management, purchase requisition creation, purchase order creation, and the provision of help to business users. There is a procurement transformation project working in parallel, and it is likely that additional services will be added to the portfolio, leading to possible role expansion. Initially the role will directly manage a team of four procurement professionals, but this is likely to increase.

Responsibilities:

  • Manage knowledge transfer activities during the transition of new work into IGBS
    • Understand the design and specification of the services – reviewing and approving the definitions and processes of new or changed services
    • Work with IGBS colleagues and collaborate with the function to document appropriate detail (this includes personally sitting with the current team to understand the detail of how they work today)
    • Hire the delivery team in IGBS
    • Train the delivery team
    • Accredit the delivery team
    • Take the services live
    • Manage parallel running, service embedding and hyper care activities, to ensure that the operation is working as expected
  • Lead the delivery of procurement administration services, according to the specification and design.
    • Manage delivery of the services to the required levels, achieving over time the target value metrics for the services
    • Track operational KPIs and take action where targets are not being met
    • Hire and directly manage a team of professionals and indirectly manage other team members
    • Provide leadership, set performance goals, and ensure that the team is aligned with the overall objectives of the service
  • Manage and resolve service issues.
    • Teach the team to learn to love and identify the problem
    • Ensure that issues are appropriately prioritized and reported transparently, using the IGBS issues log
    • Address issues, ensuring a timely resolution, and professional closing of the loop with colleagues
  • Build collaborative relationships with key colleagues and stakeholders.
    • Proactively develop and maintain relationships with functional leaders who are customers of IGBS services
    • Build a productive relationship with Procurement colleagues, and maintain a forward looking plan to anticipate changes in demand for IGBS services
    • Develop a regular communication rhythm, address concerns, and ensure that services meet customer expectations
    • Champion service catalogue awareness and usage throughout Insulet
  • Collaborate to drive continuous improvement of the services, including process and experience excellence activities.
    • Work with the PtP Global Process Owner (GPO), PtP Global Service Owner (GSO), and Global Process Manager (GPM) to identify, prioritize, and implement continuous improvement (CI) projects.
    • Champion the IGBS service management framework and CI methods across the team
    • Champion the use of digital techniques, including machine learning (ML), digitization, robotic process automation (RPA), artificial intelligence (AI), and other established or emerging technologies in this area.

Education and Experience:

  • Bachelor’s degree in a relevant field, advanced degree or equivalent preferred.
  • 5+ years delivering Procurement administration services
  • Detailed knowledge of Procure to Pay processes across international markets.
  • Demonstrated experience leading and working with industry standard techniques
  • Experience of GBS implementations, service delivery, experience excellence, and process automation.

Skills/Competencies:

  • Experience with ERP/MRP
  • Experience with Microsoft AX ERP Software preferred
  • Proficient in MS Office – emphasis on Excel
  • Excellent problem solving and analytical abilities
  • Cooperative, team player and positive attitude a must
  • Strong service-orientation
  • Clear verbal and written communication skills
  • Leadership skills
  • IA tools/data visualization tools (PBI)

Physical Requirements (if applicable):

Some international travel will be required, approximately 10% to 20%. Existing US visa preferred.

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid

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