Infrastructure Manager

Infrastructure Manager – Corporate Infrastructure Manager Company: GCG Official (GCG Group) Job Purpose Lead the strategy, delivery, and continuous improvement of the Group’s technology infrastructure across all stations in Latin America & the Caribbean. The role ensures a secure, reliable, scalable, and cost‑efficient infrastructure that enables business growth and operational excellence. This leader owns infrastructure roadmaps (network, computer, storage, cloud, collaboration, endpoint, connectivity), orchestrates a multi‑country delivery model with cluster and station IT teams, and drives program/portfolio management for all infrastructure initiatives. This role co‑owns the Cybersecurity Program (policies, controls, remediation, awareness, DR/BCP) in partnership with the Cybersecurity Manager, ensuring implementation, compliance, remediation, and operationalization of controls across the Group. Duties & Responsibilities Strategic leadership & execution Build and execute a 24‑month rolling Infrastructure Strategy & Roadmap aligned to business priorities, budgets, and Project Atlas (SAP S/4HANA) timelines; translate strategy into funded programs with clear milestones and KPIs. Establish a portfolio management cadence: intake, prioritization, capacity planning, delivery tracking, realization; chair monthly Infra Portfolio Reviews with stakeholders. Own the infrastructure operating model (Group/Cluster/Station): RACI, standards, service definitions, SLAs, and escalation paths. Drive cost optimization (licenses, links, datacenter footprint, cloud consumption) while protecting availability, performance, and security. Program & project management Act as overall program owner for infrastructure initiatives (e.g., network refresh, WAN/SD‑WAN, Wi‑Fi, data center/server virtualization, M365/endpoint modernization, backup/DR, cloud migrations, connectivity/Starlink or backup links). Institutionalize PMO discipline: business cases, charters, RAID logs, change control, stage gates, stakeholder comms, and post‑implementation reviews. Standardize project artifacts and ensure every project has scope, timeline, budget, resourcing plan, risks/mitigations, and measurable outcomes. Operations & service reliability Ensure high availability and performance for network, servers, storage, voice/data, collaboration, and site connectivity across all stations; own incident, problem, capacity, and change management practices. Define and monitor SLA targets (uptime, MTTR, change success rate, backup success, patch compliance) and publish monthly scorecards. Maintain DR/BCP readiness: tested recovery runbooks, RPO/RTO targets, and annual end‑to‑end exercises aligned with business criticality. Cybersecurity program (co‑ownership with Cybersecurity Manager) Execute the cybersecurity roadmap: hardening baselines, identity & access, endpoint protection/EDR, patching, vulnerability management, email security, logging/SIEM, and awareness. Ensure stations implement required controls; track closure of findings, and report on cybersecurity KPIs and risk posture to SteerCo/EC. Maintain secure configurations for firewalls, remote access, and network segmentation; enforce least privilege and separation of duties. Own Group infrastructure standards (network, server, storage, cloud, endpoint, backup, monitoring) and lifecycle plans (EOL/EOS refresh). Ensure compliance with corporate policies, vendor licensing, data protection, and applicable regulatory requirements across countries. Vendor & budget management Lead sourcing and performance management for ISPs, telco, hardware, software, MSPs, and OEMs; negotiate contracts and SLAs. Own the infrastructure budget (OPEX/CAPEX), forecasts, and variance reporting; pursue TCO reduction through consolidation and right‑sizing. People leadership Lead and develop Cluster IT Managers, IT Coordinators, and Field Support; build succession pipelines, coach performance, and foster a high‑accountability culture. Elevate managerial rigor: objectives/KPIs, 1:1s, quarterly talent reviews, and recognition for delivery excellence. Qualifications & Skills Education & Certifications Bachelor’s degree in information technology, Computer Science, Engineering, or related field; master’s degree is a plus. Bilingual: English and Spanish (mandatory). Formal project management training required (e.g., PMP/Prince2, or equivalent). ITIL v4 Foundation preferred. Cloud/network/security certifications are a plus (e.g., CCNP, Azure/AWS associate, Fortinet/Palo Alto). Experience 12+ years progressive IT experience, ideally within multi‑country operations in aviation, travel services, or food & beverage manufacturing/retail. 8+ years leading complex infrastructure programs/projects (business cases, budgets, risk/issue management, scope/change control, benefits). Proven success managing distributed teams and vendors across multiple countries and cultures, delivering to SLAs and budgets. Core Competencies Strategic Agility & Execution : Converts strategy into an actionable portfolio with clear KPIs; consistently ships on time and on budget. Program/Project Leadership : Establishes governance, stage gates, RAID discipline, and stakeholder comms; unblocks delivery. Service Reliability Mindset : Designs for availability, resilience, and observability; data‑driven on SLAs and incident metrics. Cybersecurity‑by‑Design : Implements controls and remediation in partnership with Cybersecurity; enforces standards and patch hygiene. Vendor & Cost Management : Negotiates SLAs, optimizes TCO, and manages multi‑vendor ecosystems effectively. Influence & Communication (EN/ES) : Fluent in English and Spanish; able to influence executives and align station managers to Group standards. Analytical Problem Solving : Structures complex issues, uses data to decide, and drives root‑cause corrective actions. The position requires limited occasional domestic and international travelling – 15-20% of the time. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology and Project Management Industries Airlines and Aviation, Food and Beverage Manufacturing, Food and Beverage Retail #J-18808-Ljbffr