Workforce Manager
hace 3 semanas
Our CompanyIntegon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to WorkWhat We Offer As a Great Place To Work- Highly competitive compensation and benefits package- Paid Time Off (PTO) additional to your vacation days- Career development and growth opportunities- Full access to our wellness center and wellness initiatives- Being part of an international organization with high exposure to multiple teams across North AmericaJob Summary:Key Responsibilities:- Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range of metrics and building specialized reports to provide a comprehensive view of Call Center performance and relevant statistics- Interprets records and compiles information by conducting in-depth analysis of call center data, reviewing statistics to ensure validity and identifying patterns and trends to translate raw data into actionable information for the benefit of Call Center leadership- Assists in crafting monthly, quarterly, and annual reports to be administered to Call Center Leaders to better understand their efficiencies and bottlenecks- Shares analyses and findings by developing reports, creating business review presentations and communicating with business leaders to inform on call center operations and provide detailed resources in support of business objectives- Actively identifies areas for continuous improvement, and communicates ideas on implementing improvements- Contributes to increased efficiency and effectiveness of call center operations by communicating trends, identifying issues and recommending fact-based strategies to improve workforce management- Oversees daily activities related to assigned area of responsibility within department- Develops, interprets, and maintains reporting to monitor agent performance within the Call Center and share findings with necessary leadership and Workforce Management Team to increase efficiencySupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experience- 3 or more years of experienceFunctional Skills- Data extraction, analysis and reporting- Applied knowledge of technology, techniques and methodologies for mining database information- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Applied knowledge of principles and methodologies for analyzing data from multiple sources and compiling findings into usable reports- Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts- Must possess effective verbal and written communication skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Workforce Manager
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoOur Company Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over employees, we continue to grow our portfolio of...
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Workforce Manager
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoOur Company Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over employees, we continue to grow our portfolio of...
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Workforce Management Associate Manager
hace 1 semana
Tijuana, México Integon A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Human Resources Manager
hace 6 días
Tijuana, México Lave Apparel A tiempo completoJob Title: Human Resources Manager Department: Human Resources Reports To: Executive Leadership Location: Tijuana, Baja California, Mexico Lavé Apparel Industries is a vertically integrated apparel manufacturing and private-label company serving US-based brands. Our operations include product development, sourcing, cutting, sewing, printing, embroidery,...
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Human Resources Manager
hace 6 días
Tijuana, México Lave Apparel A tiempo completoJob Title: Human Resources Manager Department: Human Resources Reports To: Executive Leadership Location: Tijuana, Baja California, Mexico Lavé Apparel Industries is a vertically integrated apparel manufacturing and private-label company serving US-based brands. Our operations include product development, sourcing, cutting, sewing, printing, embroidery,...
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Human Resources Manager
hace 6 días
Tijuana, México Lave Apparel A tiempo completoDescripción y detalle de las actividades**Job Title**: Human Resources Manager**Department**: Human Resources**Reports To**: Executive Leadership**Location**: Tijuana, Baja California, Mexico**About Lavé Apparel Industries**Lavé Apparel Industries is a vertically integrated apparel manufacturing and private-label company serving US-based brands. Our...
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Human Resources Manager
hace 4 semanas
Tijuana, México TE Connectivity A tiempo completoTE Connectivity's Human Resources Manager implement Human Resources policies at the business unit level partnering with management to drive company-wide programs and initiatives (i.e. succession, talent acquisition, total rewards and change management). They foster partnership across the HR function to deliver value added service to management and employees...
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Human Resources Manager
hace 1 día
Tijuana, México TE Connectivity A tiempo completoTE Connectivity's Human Resources Manager implement Human Resources policies at the business unit level partnering with management to drive company-wide programs and initiatives (i.e. succession, talent acquisition, total rewards and change management). They foster partnership across the HR function to deliver value added service to management and employees...
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Site Manager
hace 2 semanas
Tijuana, México Company A tiempo completoWe are looking for a talented Senior Operations Manager! Job Title: Senior Operations Manager – BPO Call CenterLocation: Zona Centro, Esquina Sara (4ta y Revolución), Tijuana, B.C.Department: Operations Role Purpose The Senior Operations Manager is responsible for the overall leadership, performance, and profitability of one large client account or...
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Site Manager
hace 2 semanas
Tijuana, México Company A tiempo completoWe are looking for a talented Senior Operations Manager! Job Title: Senior Operations Manager – BPO Call CenterLocation: Zona Centro, Esquina Sara (4ta y Revolución), Tijuana, B.C.Department: Operations Role Purpose The Senior Operations Manager is responsible for the overall leadership, performance, and profitability of one large client account or...
