Technical Support Engineer
hace 3 semanas
**Responsibilities**:- Collection, analysis, and change recommendations of configuration information- Collection and analysis of customer network information- Collection and initial analysis of packet trace information**Job Experience / Abilities Required**- Experience in a technical support role in a networking/security company or equivalent education- Strong understanding of TCP/IP, routing protocols, L2/L3 switches- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning- Strong troubleshooting and problem-solving skills- Working knowledge on Windows, UNIX, or Linux- Previous call center experience, preferably supporting data networking products and/or security products is desirable.- Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year- Adaptable and flexible, operating in a fast-paced, dynamic environment.- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.- Travel occasionally for short periods of time to take/provide training and special engagements- Consultation of technical documentation, bulletins, and release notes for known problems- Reproduction of customer environments on lab equipment- Follow up on technical cases including proper escalation and management of the case until case closure.- Manage customer communication and expectations until the closure of each case- Submit KB articles monthly to contribute with internal and external DB´s**Other Job Requirements**Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.
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Technical Support Engineer
hace 2 semanas
Ciudad de México iMin A tiempo completoWe are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....
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Technical Support Engineer
hace 2 semanas
Ciudad de México Hitachi Vantara Corporation A tiempo completo**The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a Solution. The Customer Support Engineer generally deals directly with end users and,...
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Technical Support Engineer
hace 1 semana
Ciudad de México RAD Data Communications, LTD A tiempo completoLocation Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...
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Technical Support-system Engineer
hace 2 semanas
Ciudad de México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: Technical Support-System Engineer - Req Id: 100117 - City: Mexico City - State/Province: Mexico - Posting Start Date: 10/2/25 - Job Description: **Technical Support-System Engineer**: **Onsite in Mexico City** **Office rotative: San Angel, Santa Fe and Av. Chapultepec, Monday to Friday.** 3+ years of experience as L2...
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Senior Technical Support Engineer
hace 6 minutos
Ciudad de México, Ciudad de México iMin Technology A tiempo completoThe Role: Job Summary:We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and...
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Technical Support Engineer
hace 3 semanas
Ciudad de México SAS A tiempo completo:**Technical Support Engineer - Hybrid, Mexico City, Mexico**We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here....
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Technical Support Engineer
hace 5 días
Ciudad de México Samsara A tiempo completo**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
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Technical Support Engineer
hace 4 semanas
Ciudad de México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Support Engineer
hace 3 semanas
Ciudad de México Legion A tiempo completo**Technical Support Engineer**:**Remote, Mexico City or Monterrey**:**JOB OVERVIEW**As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.**RESPONSIBILITIES AND DUTIES****Troubleshoot complex...
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Technical Support Engineer
hace 4 minutos
Ciudad de México, Ciudad de México Swimlane A tiempo completoSenior Technical Support EngineerAre you technically savvy, have a great personality, enjoy coding, and value teaching others "how to fish"? If so, Swimlane is seeking a Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve...