Application Support Engineer Jr

hace 3 semanas


Guadalajara, México AstraZeneca A tiempo completo

AstraZeneca is a world leading Pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom. System Support Engineer will be responsible for monitoring tickets, working on Service Requests and looking into Incident & Problem Management and providing resolutions**Role and Responsibilities**- As a Support Engineer, you’ll be responsible for resolving any Data issues, admin activities reported by the business users and delivering enhancements as required by business users.- Be part of a global team and deliver solutions collaboratively- Adhere to SLAs and processes.- Work actively fixing issues as raised in Production. Proactive analysis, validation & fixing of business data issues and/or issues with the platforms.- Participate in system migrations, upgrades, releases and deployments.- Coordinating with Digital Experience IT, Business stakeholders and Dev Team for identifying issues and participate in the fix if necessary.- document procedures and any other important issues.- Participate in project enhancements and project brainstorming ideation.**Essential Skills and experience**- Excellent relational database (SQL and/or PL/SQL) knowledge and skills.- Experience/knowledge in general-purpose programming languages (Java,.Net, Python, Javascript and/or web technologies (HTML, JSP, etc)- Knowledge on web services (both REST and SOAP), XML, JSON.- Knowledge on Client-Server model- Excellent end-to-end troubleshooting skills- Excellent communication and interpersonal skills**Desirable Skills and experience**- Highly desirable - Experience in ETL technologies (Snaplogic preferable).- Technical knowledge in java core- Experience in Adobe campaign or similar marketing tool(s).- IT experience in Pharma domain



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