QA Specialist

hace 4 semanas

Ciudad de México Patrianna A tiempo completo

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.As a QA Specialist, you will play a crucial role in ensuring the Customer Support team consistently delivers exceptional service. Your expertise will be instrumental in conducting thorough quality assessments, providing constructive feedback, and driving continuous improvement initiatives to uphold service excellence.**Key Responsibilities**:- **Quality Expert**: Serve as the quality control specialist within the Customer Support team.- ** Audits and Reviews**: Conduct process reviews and QA audits of tickets, processes, and content to ensure compliance with company policies and standards.- ** Insight Reporting**: Provide detailed insights to your manager based on audit findings.- ** Root Cause Analysis (RCA)**: Identify recurring issues through RCA and develop action plans to improve Service Level Agreements (SLAs).- ** Calibration Sessions**: Participate in regular calibration meetings to maintain consistency in quality standards across the team.- ** Complaint Investigation**: Investigate customer complaints and instances of non-conformance, documenting findings and recommending improvements.- ** Process Documentation**: Regularly update procedural documentation to reflect best practices and any process changes.- ** Reporting**: Prepare weekly and monthly reports to summarise quality assessment results and highlight areas for improvement.- ** Audit Management**: Ensure QA audits are completed accurately and on time, maintaining precise records of findings.- ** Process Improvement**: Engage in focused group discussions to identify opportunities for process enhancements and streamline QA activities.- ** Additional Duties**: Support the Customer Support team by undertaking special projects and additional responsibilities as needed.**Qualifications and Experience**:- **Industry Experience**: Previous experience in the iGaming or gambling industry is essential.- ** QA and Support Background**: Proven experience in customer support or quality assurance roles.- ** Analytical Skills**: Strong analytical and problem-solving capabilities, with keen attention to detail.- ** Communication Skills**: Excellent ability to communicate and provide clear, actionable feedback.- ** Technical Proficiency**: Familiarity with customer support software and quality monitoring tools.- ** Adaptability**: Ability to thrive in a dynamic and fast-paced work environment.**Benefits**:- Competitive salary- Flexibility and remote work- Training and development- International collaboration with our teams based around the world- Fast growing business where the sky's the limit for your careerThis role offers a unique opportunity to contribute to the ongoing success of the Customer Support team by championing quality and driving continuous improvement.

  • QA Specialist

    hace 4 días

    Ciudad de México, CDMX Patrianna A tiempo completo

    Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Specialist, you will play a...

  • Certification QA Specialist

    hace 2 semanas

    Ciudad de México Outscal Technologies A tiempo completo

    About the jobSummaryBy Outscal**7 skills required for this role**:- Boost these skills to join the top 1% applicants for this job- Confluence- Jira- TestRail- Marvel- Communication- Team Player- Release Management**Test Your Skills****Add These Skills****Must have**:- 2+ years in Certification QA testing on Console- Knowledge of at least 1 Console Platform...

  • Powerapps QA Specialist

    hace 7 días

    México NTT DATA A tiempo completo

    **Req ID**: 338334 We are currently seeking a PowerApps QA Specialist to join our team in Remote, México (MX-MEX), Mexico (MX). - Bachelor's Degree in Computer Science or related field, or 6 years of work experience in Information Technology - 6 + plus years of experience in Testing. - Identify an appropriate testing approach. - Setting up test...

  • Mex Cx

    hace 2 semanas

    Ciudad de México Santander A tiempo completo

    MEX CX / UX Specialist Country: Mexico **WHAT YOU WILL BE DOING** Diseñar User flows de las funcionalidades - Diseñar el UI del producto digital - Diseñar microinteracciones y soluciones usables - Diseñar los sitemaps - Enrtregar los assests al UX developer y Frontend para consruir los productos - Apoyar al PO a materializar las solcuciones del...

  • Specialist,programming - Planning & Scheduling

    hace 1 semana

    Ciudad de México Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._****Who We Are**When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Healthcare QA Specialist

    hace 3 semanas

    Ciudad de México UPS Mexico A tiempo completo

    Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de...

  • Campaign Specialist

    hace 2 semanas

    Ciudad de México Michael Page A tiempo completo

    Sobre nuestro cliente A small-sized but international company operating in the media and agency industry, dedicated to delivering innovative solutions to meet client needs. The organization focuses on creating relevant/impactful marketing strategies and campaigns. Descripción The main responsibilities are: - Build, test, and deploy digital marketing...

  • QA Specialist Iii

    hace 3 semanas

    Ciudad de México Gilead Sciences A tiempo completo

    At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and...

  • QA Code Reviewer Latam

    hace 1 semana

    Ciudad de México, Ciudad de México TripleTen A tiempo completo

    TripleTen is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US and Latin America.Our research-based learning method is focused on ensuring that after completing our program, every student, regardless of their initial abilities, will find employment in tech industry with...

  • Tutor QA

    hace 2 días

    Ciudad de México TripleTen A tiempo completo

    Practicum is an international online educational platform. We have branches in USA, Brazil, Mexico, Chile, Ecuador, Israel, and Indonesia.At Practicum, we believe that everyone has a chance to jumpstart a new career. That’s why we produce quality educational content and offer intensive courses in tech, complete with full access to an interactive platform,...