Learning Experience Designer-remote

Learning Experience Designer-RemoteBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Learning Experience Designer**working remotely in Mexico, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all**What You’ll Do**You’ll serve a critical role in the businessunderstanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.You'll report to the Learning Experience Designer Manager. This role will also be responsible for the design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education. This exciting role uses the latest technology to ensure contact center associates can deliver the best experience to their customers.**During a Typical Day, You’ll**- **Optimize and Manage the Knowledge Base** - Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals.- **Design and Develop Learning Solution**s - Create engaging e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories.- **Facilitate Research and Usability Assessments** - Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights and continuously improve learning experiences.- **Ensure Quality and Governance** - Oversee content quality control, governance, and continuous improvement within the knowledge base and LMS.- **Collaborate Across Teams** - Work closely with SMEs, project managers, training teams, and instructional designers to develop high-impact learning solutions.**What You Bring to the Role**- **Technical Proficiency**- Skilled in Microsoft Office (advanced PowerPoint, basic Excel), Learning Management Systems (LMS/LXP), and learning technology apps for rapid design.- **Project and Time Management**- Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools.- **Data-Driven Learning Impact** - Experience in learning data analysis to assess behavioral and business impact of training programs.Strong Communication and Facilitation - Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities.- **Collaboration and Customer Focus** - Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation.- **Attention to Detail and Continuous Improvement** - Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences.- Availability to work during US time zones**What You Can Expect**- Supportive of your career and professional development- An inclusive culture and community minded organization where giving back is encouraged- A global team of curious lifelong learners guided by our company values- Ask us about our paid time off (PTO) and wellness and healthcare benefits- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)**About TTEC**Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in