Call Center Manager

hace 1 semana

Desde casa, México eCustom Solutions A tiempo completo

**Responsibilities**:- Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring.- Managing a team of quality assurance agents.- Providing constructive feedback aimed at improving individual and team performance.- Ensuring standardization and compliance with communication guidelines.- Tracking call performance metrics and generating comprehensive reports on findings.- Identifying areas for improvement and developing strategies to optimize them.**Key Requirements**:- Proven experience as a Quality Assurance Specialist or similar role.- Excellent listening, verbal, and written communication skills- Full proficiency in English and Spanish are required.- Exceptional attention to detail and strong organizational skills.- CRM software experience is a plus, (HubSpot, Salesforce, etc.)- Strong computer proficiency and the ability to independently resolve common technical challenges.**Compensation: $6 - $8 USD per hour, depending upon experience****Technical Requirements**:- A quiet workspace free of distractions.- A personal computer running Windows 10/11 or Mac OS X.- A strong, stable internet connection.- A USB headset for clear communication.- Preferably a dual-monitor setup for increased productivity.**Qualifications**:- Prior experience in a call center or intake/customer service environment is required.- Proficient in both English and Spanish communications, written and spoken.Please submit your English resume, as only applicants with attached resumes will be considered.Pay: $90.00 - $130.00 per hourExpected hours: No less than 42.5 per week**Experience**:- Call Center: 2 years (required)- Customer Service: 4 years (required)**Language**:- English (required)- Spanish (required)Work Location: Remote

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