global contact

Capgemini Mexico seeks a senior leader to head the CAS Contact Center for Farmers Insurance service brands. You will own end-to-end customer service delivery, workforce strategy, quality assurance, and data-driven decision making to meet brand targets.You will collaborate with Farmers CAS leadership, manage a 120+ FTE team, and drive performance using KPIs,...

ABB is seeking an experienced leader to build and scale a global Customer Contact Center within its Robotics division. You will lead a distributed team across regions, driving higher-value customer engagement and end-to-end experience improvements.The role emphasizes cross-functional collaboration, change leadership and leveraging data, automation and AI to...

Capgemini Mexico seeks a senior leader to head the CAS Contact Center for Farmers Insurance service brands. You will own end-to-end customer service delivery, workforce strategy, quality assurance, and data-driven decision making to meet brand targets.You will collaborate with Farmers CAS leadership, manage a 120+ FTE team, and drive performance using KPIs,...

SpotOn is seeking a Manager, Workforce Management to lead a team of analysts and associate managers across multiple countries. You will drive forecast accuracy, staffing optimization, and scheduling efficiency while collaborating with Implementation, Product, and Operations to deliver high-quality results.The role requires advanced leadership, strategic...

Allianz Partners seeks a Contact Center Solutions Engineer to drive modern telephony and cloud-based solutions, providing technical support, incident management, and cross-functional collaboration on global projects.Ideal candidates have 5+ years in contact centers, experience with Cisco/Genesys, ITIL knowledge, and familiarity with ServiceNow and Teams,...

SpotOn is seeking a Manager, Workforce Management to lead a team of analysts and associate managers across multiple countries. You will drive forecast accuracy, staffing optimization, and scheduling efficiency while collaborating with Implementation, Product, and Operations to deliver high-quality results.The role requires advanced leadership, strategic...

SpotOn is seeking a Manager, Workforce Management to lead a team of analysts and associate managers across multiple countries. You will drive forecast accuracy, staffing optimization, and scheduling efficiency while collaborating with Implementation, Product, and Operations to deliver high-quality results.The role requires advanced leadership, strategic...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Customer Contact Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates,...

Contact Center AssociateLocation: Juarez, Nuevo León, Posición hibridaOpportunityFirst point of contact for associates and managers seeking Hire-to-Retire support. The role provides accurate, timely, and professional Tier 1 support through ServiceNow/myHR, phone, email, chat, and approved digital channels. The associate resolves standard inquiries using...

OpportunityFirst point of contact for associates and managers seeking Hire-to-Retire support. The role provides accurate, timely, and professional Tier 1 support through ServiceNow/myHR, phone, email, chat, and approved digital channels.Contact Center AssociateLocation: Juarez, Nuevo León, Posición hibridaOpportunityFirst point of contact for associates...

Como Representante de Atención telefonica, con base en León remoto, serás responsable de brindar un servicio oportuno, profesional y de alta calidad, atendiendo las consultas y necesidades de nuestros clientes a través de distintos canales como teléfono, correo electrónico y chat.Buscamos una persona orientada al cliente, con excelentes habilidades de...

Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager at Accenture México We are looking for a Google Contact Center AI Manager/Senior Manager to lead consulting projects that design, build, and implement innovative customer experience solutions using the Google CCAI suite and emerging Gen‑AI...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and...

Como Representante de Atención telefonica, con base en León remoto, serás responsable de brindar un servicio oportuno, profesional y de alta calidad, atendiendo las consultas y necesidades de nuestros clientes a través de distintos canales como teléfono, correo electrónico y chat. Buscamos una persona orientada al cliente, con excelentes habilidades de...

Contact Center Associate Location: Juarez, Nuevo León, Posición hibrida First point of contact for associates and managers seeking Hire-to-Retire support. The role provides accurate, timely, and professional Tier 1 support through ServiceNow/myHR, phone, email, chat, and approved digital channels. The associate resolves standard inquiries using approved...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business,...

Como Representante de Atención telefonica, con base en León remoto, serás responsable de brindar un servicio oportuno, profesional y de alta calidad, atendiendo las consultas y necesidades de nuestros clientes a través de distintos canales como teléfono, correo electrónico y chat.Buscamos una persona orientada al cliente, con excelentes habilidades de...