helpware inc

Helpware's AI Platform team is hiring two Senior QA Engineers to own end-to-end quality for our AI-native products and client implementations. You will share responsibilities across product testing and customer-facing QA, coordinating with Delivery and Customer Success teams.You will design test strategies, build automated suites (API, UI, integration,...

Technical Support Representative | Guadalajara | Hybrid $18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here’s the deal! We are looking for a motivated and tech-savvy individuals who are passionate about helping customers resolve technical issues and delivering exceptional support experiences. As a Level 1 Technical...

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid$16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical InsuranceHere’s the deal!Great customer experiences don’t happen by accident. They happen when someone listens, understands, and genuinely cares about getting things right. As a Customer Experience...

Scheduling Receptionist | Guadalajara | Hybrid $16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral,...

Technical Support Representative | Guadalajara | Hybrid $18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here’s the deal! We are looking for a motivated and tech-savvy individuals who are passionate about helping customers resolve technical issues and delivering exceptional support experiences. As a Level 1 Technical...

Guadalajara, MX - Hybrid (Remote and In Person)$16,500 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical InsuranceHere's the deal!When patients call a medical office, they're not usually calling because they're having a great day.They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or...

Scheduling Receptionist | Guadalajara | Hybrid $16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral,...

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2)Role Overview:The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.Duties and...

Helpware's AI Platform team is hiring two Senior QA Engineers to own end-to-end quality for our AI-native products and client implementations. You will share responsibilities across product testing and customer-facing QA, coordinating with Delivery and Customer Success teams.You will design test strategies, build automated suites (API, UI, integration,...

Technical Support Representative | Guadalajara | Hybrid$18,000 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical InsuranceHere's the deal!We are looking for a motivated and tech-savvy individuals who are passionate about helping customers resolve technical issues and delivering exceptional support experiences.As a Level 1 Technical Support...

Technical Support Representative | Guadalajara | Hybrid $18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here’s the deal! We are looking for a motivated and tech-savvy individuals who are passionate about helping customers resolve technical issues and delivering exceptional support experiences. As a Level 1 Technical...

Helpware Inc.busca un Técnico de Mantenimiento Remoto para apoyar operaciones en Guadalajara desde un rol completamente remoto.Se encargará de supervisar de forma remota equipos industriales, diagnosticar incidencias y guiar al personal en sitio para mantenimiento correctivo y preventivo.El candidato ideal debe interpretar datos de rendimiento a distancia...

Helpware Inc in Guadalajara is seeking a Customer Service Representative to support customers across phone, email, chat, and online channels in a healthcare-focused environment.This on-site role involves addressing product questions, orders, returns, and account needs with empathy and accuracy, while maintaining detailed records and following...

Helpware Inc in Mexico City is seeking a Product Designer to shape how our product looks, feels, and works for professional users.You'll own the entire design arc, from problem framing and flows to wireframes and polished UI.The role involves researching user needs, prototyping in Figma, and delivering high-fidelity UI while collaborating with front-end...

Helpware Inc in Mexico is seeking a CyberArk Privilege Cloud (PCloud) Engineer (L2) to ensure the security and availability of the Privilege Cloud infrastructure, including Vault management, session handling, and web access portals.The role requires 3+ years in Systems Administration or L2 Technical Support, strong Windows/Linux experience, and English at C1...

Helpware Inc in Mexico City is seeking a DevSecOps Engineer to architect and maintain the high-security infrastructure for an enterprise-grade Agent Development Platform.You will build secure sandbox environments, enforce zero-trust connectivity, and manage data stores powering agent reasoning.This role leads AWS production setup, Firecracker MicroVMs, and...

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid$16,000 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical InsuranceHere's the deal!Great customer experiences don't happen by accident.They happen when someone listens, understands, and genuinely cares about getting things right.As a Customer Experience Associate,...

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid$16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical InsuranceHere’s the deal!Great customer experiences don’t happen by accident. They happen when someone listens, understands, and genuinely cares about getting things right. As a Customer Experience...

$16,500 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical InsuranceHere's the deal!Sometimes people need help understanding a product they rely on,finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.As a Customer Support Representative, you'll be the person customers trust when they need...

Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2)Role Overview:The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.Duties and...