incident management

The Incident Management Specialist is a staff-level individual contributor within Orbia's Cyber Incident Response Team (CIRT), responsible for shaping how the organization prepares for, investigates, contains, and recovers from cybersecurity incidents at global scale. This role leads the most complex and high-impact incident response efforts while also...

The Incident Management Specialist is a staff-level individual contributor within Orbia's Cyber Incident Response Team (CIRT), responsible for shaping how the organization prepares for, investigates, contains, and recovers from cybersecurity incidents at global scale. This role leads the most complex and high-impact incident response efforts while also...

Solera Holdings, LLC. seeks a Senior Manager to lead the Global Network Operations Centre in Mexico City. The role oversees a 24/7/365 NOC, directing 25 analysts and supervising 4 team leaders to ensure reliable SaaS platform availability and incident response.The ideal candidate will have a strong IT operations background, excellent communication, and the...

Jabil in Mexico is seeking an IT Process Engineer I to formalize IT change, configuration, incident and problem management, driving service level management and SDLC. The role also covers day‑to‑day operations, applying ITIL framework and continuing process improvement across production and office environments.A Bachelor’s degree in CS and 0–2 years...

Solera Holdings, LLC. seeks a Senior Manager to lead the Global Network Operations Centre in Mexico City. The role oversees a 24/7/365 NOC, directing 25 analysts and supervising 4 team leaders to ensure reliable SaaS platform availability and incident response.The ideal candidate will have a strong IT operations background, excellent communication, and the...

Solera Holdings, LLC.seeks a Senior Manager to lead the Global Network Operations Centre in Mexico City.The role oversees a 24/7/365 NOC, directing 25 analysts and supervising 4 team leaders to ensure reliable SaaS platform availability and incident response.The ideal candidate will have a strong IT operations background, excellent communication, and the...

Openbank México busca un Fraud Monitoring Sr Lead para definir y ejecutar estrategias de monitoreo transaccional y seguridad orientadas a la detección y prevención de fraudes, ciberataques y incumplimientos normativos. Será responsable de supervisar y optimizar sistemas de monitoreo y reglas de detección, coordinar la gestión de incidentes y liderar al...

Levi Strauss & Co. in Mexico is seeking an Engineer II, Systems Reliability Engineering to provide technical leadership for Product Creation and Master Data operations, across FlexPLM, DaVinci, Infor Nexus, and related integrations.Based in GCC Mexico, you will guide engineers and coordinate complex investigations to improve reliability through automation...

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment....

Edenred SE recherche un responsable Opérations IT pour diriger les incidents, les changements et les questions liées à la continuité des services. Basé à Mexico, vous travaillerez avec des équipes globales et gérerez des incidents critiques dans un environnement hybride.Le candidat idéal possède une expérience avérée en IT Operations et en...

Insulet Supervisor IT Help Desk is responsible for leading daily IT support operations, incident workflows, and continuous service improvements across the organization. The role emphasizes leadership, customer service, and effective problem resolution to deliver a superior end-user experience. The ideal candidate has 4–7 years in IT support with...

Solera Holdings, LLC. seeks a Senior Manager to lead the Global Network Operations Centre in Mexico City. The role oversees a 24/7/365 NOC, directing 25 analysts and supervising 4 team leaders to ensure reliable SaaS platform availability and incident response.The ideal candidate will have a strong IT operations background, excellent communication, and the...

Insulet Supervisor IT Help Desk is responsible for leading daily IT support operations, incident workflows, and continuous service improvements across the organization. The role emphasizes leadership, customer service, and effective problem resolution to deliver a superior end-user experience. The ideal candidate has 4–7 years in IT support with...

Insulet Supervisor IT Help Desk is responsible for leading daily IT support operations, incident workflows, and continuous service improvements across the organization. The role emphasizes leadership, customer service, and effective problem resolution to deliver a superior end-user experience. The ideal candidate has 4–7 years in IT support with...

OpenService S.A. de C.V. busca Analista de Incidentes TI para monitorizar y gestionar incidentes a lo largo de su ciclo de vida. La posición es híbrida, con 1–2 días en sitio en San Pedro, NL, y el resto desde Home Office, de lunes a viernes.Se requiere Ing. en Sistemas o afines, experiencia en Incident Management y manejo de herramientas de tickets. Se...

## Incident ManagerCiudad de México, CDMX, MéxicoApply NowFind out how well you match with this jobJob ID: 0003501### Incident ManagerResponsable de coordinar la atención y resolución de incidentes, asegurando su correcta priorización, escalamiento, comunicación y seguimiento hasta el restablecimiento del servicio. El proceso contempla detección y...

Analista de Incidentes TIHorario: Lunes a viernes de 9:00 a 6:00 pm y guardia 1 sábado al mes.Lugar de trabajo: San Pedro, N.L.Modalidad: Híbrido (1 o 2 días en sitio y resto en Home Office)Funciones:Seguimiento a incidentes.Escalación de incidentes y clasificación de incidentes mayores o menores.Seguimiento con áreas resolutoras y proveedores.Convocar...

Job Description: Who You Are: 4 a 6 años de experiencia en operaciones TI, Service Desk, soporte de servicios o gestión de incidentes. Experiencia en entornos críticos, idealmente manufactura o industria. Capacidad para tomar decisiones tácticas bajo presión. Excelente comunicación, orientación al cliente y gestión de stakeholders. Trabajo...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

Location: Mexico City, Mexico Function: (DEAI HV) Cybersecurity Requisition ID: R0143577 Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las...