Empleos de quality analyst call center en Tijuana

Call Center Services International (CCSI) in Otay, Tijuana is seeking a bilingual Quality Analyst (QA) to join our team. The role focuses on quality control, product inspection and call center QA to ensure compliance with standards.The ideal candidate has hands-on experience inspecting products, identifying defects, and documenting quality findings, with...

Redial BPO in Mexico is seeking a Quality and Assurance Analyst (QA) to support our call center operations by analyzing performance data, generating reports, and driving continuous improvement. The role is ideal for a detail-oriented professional with experience in a BPO or contact center environment.Responsibilities include monitoring customer interactions...

Call Center Services International (CCSI) is looking for a bilingual Quality Analyst (QA) to join our team in Otay, Tijuana.We are looking for candidates with hands-on experience in Quality Control, product inspection, final inspection, or manufacturing quality, as well as candidates with previous Call Center QA experience.If you have experience inspecting...

Quality and Assurance Analyst (QA) – Call Center Location: Zona Rio, Tijuana (On-site) Employment Type: Full-time About the Role We are seeking a Quality Analyst (QA) to support our call center operations by analyzing performance data, generating reports, and driving continuous improvement. This role is ideal for a detail-oriented and analytical...

Customer Service Team Lead – Call Center Location: On-site. Position Objective The Team Lead is responsible for overseeing a team of customer service and loan processing agents handling inquiries, application support, and account servicing. This role ensures high-quality service, compliance, and efficient loan processing aligned with company...

Confie, the leading independent personal lines insurance broker, is seeking a Quality & Process Excellence professional to support continuous improvement in its Tijuana operations. You will identify gaps, lead Lean Six Sigma initiatives, and drive performance metrics across multiple teams.The role emphasizes data-driven analysis, process standardization, and...

Company:QUALCOMM SEMICONDUCTORES Y SISTEMAS AVANZADOS DE BAJA CALIFORNIA Job Area:Operations Group, Operations Group > Program Analyst General Summary: Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets,...

Company:QUALCOMM SEMICONDUCTORES Y SISTEMAS AVANZADOS DE BAJA CALIFORNIAJob Area:Operations Group, Operations Group > Program AnalystGeneral Summary:Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets, risks,...

About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since...

Integon is seeking a Customer Service Representative in Tijuana, Mexico. The role focuses on handling calls from customers and agents, resolving policy questions, and ensuring a positive client experience.You will verify policy details, process changes, and assist with billing inquiries while maintaining high-quality service across multiple systems....

Sales Representative Monday to Friday - Bilingüe25,000 $ (Gross Monthly)12 PositionsPermanent contractFull timeImportant:This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.A minimum B2 level of English is required for this position.Sales Representative Monday to...

Customer Service Team Lead – Call Center Location: On-site. Address: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C. Position Objective The Team Lead is responsible for overseeing a team of customer service and loan processing agents handling inquiries, application support, and account servicing. This role ensures...

We are looking for a talented Senior Operations Manager! Job Title: Senior Operations Manager – BPO Call Center Location: Torre Cosmopolitan, 22010, Zona Urbana Río Tijuana, B.C. Department: Operations Role Purpose The Senior Operations Manager is responsible for the overall leadership, performance, and profitability of one large client account or...

- Department Name BUSINESS INTEL. & ANALYTICS - Job Type Full time - Service Now Ticket RITM0011152 - Work Experience 3-5 years - Assigned Recruiter Contact fernando.bravo.garcia@confie.com - Date Opened 10/01/2026 - Country Mexico Job Description About our company Confie is the largest independent personal lines insurance agency and broker in the United...

The Director of Learning and Development aims to lead and oversee the planning, design, and implementation of strategic initiatives that foster a positive and productive work environment. Their mission is to enhance organizational efficiency and employee satisfaction by aligning internal structures, processes, and cultures with business objectives. This role...

Customer Service Supervisor – Call Center Location: On-site. Address: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C. We are seeking a talented and highly motivated Customer Service Supervisor to join our call center team. This role is responsible for leading a group of phone agents handling customer service and loan...

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

We are hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico. In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both inbound patient calls and proactive outbound outreach. You will help patients with appointments,...