teleperformance

Teleperformance Mexico seeks a customer service agent to handle inquiries across call, chat, and email channels in alignment with client guidelines. You will manage interactions to resolve customer needs and contribute to service quality.Responsibilities include following coaching, maintaining adherence to policies, and aiming to exceed KPIs while reading...

DescriptionJob Description: The Supervisor is responsible for work environment, development and achievement of KPIs (internal & external) for a group of agents   Key Responsibilities and Accountabilities: Transmit Teleperformance values through leading by example Manage a healthy team performance scorecard  Follow financial assumptions while executing day...

DescriptionKEY responsibilities AND ACCOUNTABILITIES   Transmit Teleperformance values through leading by example Manage a healthy team performance scorecard  Follow financial assumptions while executing day to day operation Develop direct reports and potential Operational leaders  Manage GESP Execute TOPS and regional Operational basics Report weekly...

Seleccione la frecuencia (en días) para recibir una alerta: Descripción de puesto Liderar la estrategia y operación nacional de toma de pedido, asegurando una experiencia ágil, confiable y consistente para clientes y equipos comerciales. Gestionar el modelo de servicio tercerizado y remoto, impulsando la productividad, la calidad, la adopción digital y...

Descripción de puesto Liderar la estrategia y operación nacional de toma de pedido, asegurando una experiencia ágil, confiable y consistente para clientes y equipos comerciales. Gestionar el modelo de servicio tercerizado y remoto, impulsando la productividad, la calidad, la adopción digital y la evolución tecnológica de la operación mediante...

Descripción de puestoOrientar, gestionar y brindar la atención y seguimiento a los prospectos de compra del portafolio de productos CEMEX por medio del número 01-800, cubriendo sus necesidades, garantizando registro, cotización y venta en un solo contacto, privilegiando la atención y cercanía, evitando triangulaciones, pérdida de información y...

DescriptionOverview The ACM is responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents. Key Responsibilities · Transmit Teleperformance values through leading by example · Participate with internal departments to meet client’s...

Descripción de puesto Orientar, gestionar y brindar la atención y seguimiento a los prospectos de compra del portafolio de productos CEMEX por medio del número 01-800, cubriendo sus necesidades, garantizando registro, cotización y venta en un solo contacto, privilegiando la atención y cercanía, evitando triangulaciones, pérdida de información y...

Description Accounts Payable Coordinator  Site : Cuauhtémoc Modality: Hybrid  Mon to Fri at 9:00 to 19:00 hrs. Apply before: Wednesday, March 11th, 2026 Objetivo del Puesto Asegurar el control, validación y correcta ejecución del proceso de requisiciones, provisiones y cuentas por pagar, garantizando el cumplimiento presupuestal, la correcta...

DescriptionThe Creative Content Manager is responsible for directing and managing the Creative Content team, ensuring the delivery of high-impact conceptual and visual content for all marketing areas, including Internal Marketing, External Marketing, and Client Experience, as well as other departments within Teleperformance. This role also involves creating...

DescriptionGROWTH OPPORTUNITY  Client Proximity Technical Account Manager IISite: Nova/ Cuauhtemoc Modality: B&M  Mon to Fri at 9:00 to 19:00 hrs. Apply before: Monday, March 16th, 2026 Overview This role will be in charge of a systematic identification, analysis, management, monitoring and improvement of stakeholder relationships (Client/TP/I.T) in...

Responsibilities Assist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance to client’s guidelines Follow coaching provided by support personnel Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan. Reach key performance...

Description Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.  Scope client line of business assigned. ResponsibilitiesAssist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s...

DescriptionJob Title: Bilingual Customer Service Representative / Brand SpecialistLocation: Monterrey, Nuevo León Position Type: Full-timeAbout the RoleAre you fluent in English and Spanish? Do you love helping people, solving problems, and being the friendly voice someone needs on the other end of the line? If so, we’d love to have you on our team in...

Description Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.  Scope client line of business assigned. ResponsibilitiesAssist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s...

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need. Scope client line of business assigned. Responsibilities Assist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance...

Description Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.  Scope client line of business assigned. ResponsibilitiesAssist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s...

DescriptionGROWTH OPPORTUNITYOperations Manager  Site: ZentraliaModality: B&M L-V 9.00 a 19.00 h Apply before: Friday, April 10th, 2026 OverviewThe Business Manager is the client´s main operational point of contact. Responsible for managing the operation daily. Creates strategies aligned with the vision and priorities of TP and its client, ensuring, and...

Description Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.  Scope client line of business assigned. ResponsibilitiesAssist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s...

DescriptionWhat you’ll doHandle customer inquiries in English and SpanishProvide accurate information and solutionsEnsure customer satisfaction and build positive relationshipsFollow company guidelines and processesWhat we’re looking forAdvanced English levelStrong communication and problem-solving skillsBasic computer skillsAvailability to work on-site...