Training Manager I

hace 2 semanas

Ciudad de México Tiger Text A tiempo completo

Description

The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.

KEY ACCOUNTABILITIES

  • Develop, establish, and review Quality and Training procedures, standards and specifications
  • Standardize SLAs and assure execution according to customer and operational needs
  • Monitor performance through data gathering and create statistical reports
  • Investigate causes of quality problems, suggest changes, propose solutions, and execute
  • Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skills
  • Analyze the department’s needs to develop innovative programs or modify and improve existing ones
  • Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost-effective alternatives
  • Identify opportunities for automation to improve efficiencies
  • Develop and analyze reports for Operation Managers and Clients with the necessary execution plans
  • Periodic monitor of Training Instructor performance and effectiveness of training programs
  • Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projects
  • Perform employee development and administrative supervision of Team Leads and direct reports
  • Develop the department’s scorecard with measurement of demonstrable results
  • Proactively removes outliers and potential risks
  • Participates and leads in strategic and operational planning sessions for the organization’s development
  • Looks to reduce waste and increase efficiency
  • Applies Six Sigma methodology

REQUIRED SKILLS

  • Bachelor’s degree preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Results and detail Oriented
  • Strong data analysis and self driven individual
  • Strong problem solving and critical thinking skills
  • Ability to present complex information to a variety of audiences / Strong teamwork
  • Ability to create important level presentations for clients

CNXLATAM

Location :

MEX Mexico City Downtown Insurgentes

Language Requirements :

Time Type : Full time

Full time

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