National Training Manager

hace 2 semanas


Ciudad de México Hoshizaki America Inc. A tiempo completo

SUMMARY
Manges and creates internal technical training and field service schools for all areas covered by Hoshizaki America. Including the US, Cananda, Mexico, Latin America, and the Caribbean. Must monitor and adjust training, programs, and materials to keep up with new models and significant design changes.

KEY PERFORMANCE INDICATORS (KPIs)
1. Create 5 new training Content annually.
2. Update and maintain weekly training dashboard including training numbers, classes, and budget numbers.
ESSENTIAL FUNCTIONS
• Develops and coordinates training and course development for external service technicians on how to troubleshoot and repair company machinery and equipment.
• Reviews common malfunctioning systems and components as well as visual inspect techniques for leaks and other malfunctions. Provides solutions on the efficient repair, maintenance, and installation of equipment.
• Reviews, reads/interprets schematics, printouts and specifications as needed to explain the functionality of electrical circuitry and components.
• Prepares lesson plans and other relevant training material. Analyzes course evaluations to determine effectiveness of training sessions and implements suggestions for improvement.
• Provides orientation and training on new products and/or major repair issues that impact multiple products or product families.
• Trains internal Technical Advisors on installation, operation, safety, and/or maintenance and repair of machinery and equipment. Provides Advisors with feedback from external service technicians that could improve service calls.
• Create content to be used in various types of media, including video, PPT and LMS •
• Exercises full management authority, including performance reviews,
• Provides overall direction, coordination, and evaluation of direct report employees which may include some or all the following positions: Technical Advisor, National Service Advisor, Senior Technical Advisor, Warranty CSR and Senior Warranty CSR.
• Assist National service manager and Director with day to day operation of the department as needed
• Tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Carries out these responsibilities in accordance with the organization’s policies and applicable law.

Location(s)

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