Training Manager I

hace 3 semanas

Ciudad de México Concentrix A tiempo completo
Description The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.

KEY ACCOUNTABILITIES

• Develop, establish, and review Quality and Training procedures, standards and specifications • Standardize SLAs and assure execution according to customer and operational needs • Monitor performance through data gathering and create statistical reports • Investigate causes of quality problems, suggest changes, propose solutions, and execute • Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skills • Analyze the department’s needs to develop innovative programs or modify and improve existing ones • Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost-effective alternatives • Identify opportunities for automation to improve efficiencies • Develop and analyze reports for Operation Managers and Clients with the necessary execution plans • Periodic monitor of Training Instructor performance and effectiveness of training programs • Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projects • Perform employee development and administrative supervision of Team Leads and direct reports • Develop the department’s scorecard with measurement of demonstrable results • Proactively removes outliers and potential risks • Participates and leads in strategic and operational planning sessions for the organization’s development • Looks to reduce waste and increase efficiency • Applies Six Sigma methodology

REQUIRED SKILLS

  • Bachelor’s degree preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Results and detail Oriented
  • Strong data analysis and self – driven individual
  • Strong problem solving and critical thinking skills
  • Ability to present complex information to a variety of audiences / Strong teamwork
  • Ability to create important level presentations for clients

#CNXLATAM

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type:

Full time

  • Training Manager I

    hace 3 semanas

    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Training Manager IJob DescriptionThe Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and...

  • Training Manager I

    hace 2 semanas

    Ciudad de México Tiger Text A tiempo completo

    Description The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction. KEY...

  • Manager - Training

    hace 2 semanas

    Ciudad de México, Ciudad de México Courtyard Mexico City Airport A tiempo completo

    Job Number Job Category Human ResourcesLocation Courtyard Mexico City Airport, Sinaloa 31 Penon de los Banos, Mexico City, Mexico, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the...

  • Manager - Training

    hace 2 semanas

    Ciudad de México, Ciudad de México W Mexico City A tiempo completo

    Job Number Job Category Human ResourcesLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and...

  • National Training Manager

    hace 2 semanas

    Ciudad de México Hoshizaki America Inc. A tiempo completo

    SUMMARY Manges and creates internal technical training and field service schools for all areas covered by Hoshizaki America. Including the US, Cananda, Mexico, Latin America, and the Caribbean. Must monitor and adjust training, programs, and materials to keep up with new models and significant design changes. KEY PERFORMANCE INDICATORS (KPIs)1. Create 5...

  • Training Supervisor

    hace 4 semanas

    Ciudad de México BNP Paribas A tiempo completo

    **Job Position**: **TRAINING SUPERVISOR** **Belongs to**: **Area**: **Reports to**: HUMAN RESOURCES Organizational Development & Staffing HR Sr Manager **In charge of**: - **Job Objective**: - Manage all training programs of Cetelem according to the organizational strategy and regulatory requirements to foster a continuous learning culture and to help...

  • Training Program Manager, Global Learning

    hace 4 semanas

    Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Bachelor's degree or equivalent - 2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 2+ years of defining and implementing process improvement initiatives using data and metrics experience - 2+ years of facilitating training or learning & development experiences As a...

  • Training Program Manager, Global Learning

    hace 6 días

    Ciudad de México Amazon A tiempo completo

    As a Training Program Manager based at the Mexico City site; you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in MEX, you will additionally...

  • Technical Training Manager

    hace 1 semana

    Ciudad Juarez, México EAM HR A tiempo completo

    **OB SUMMARY**: Leads the all sites training function through planning, coordination, and direction of training and programs f by performing the following duties personally and through coordination with cross-functional resources. **JOB RESPONSIBILITIES**: Conducts needs analysis studies and confers with managers and supervisors to determine training needs;...

  • Training Program Manager, Global Learning

    hace 6 días

    Ciudad de México Amazon A tiempo completo

    As a Training Program Manager based at the Mexico City site; you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in MEX, you will additionally...

  • Business Analytics

    hace 4 semanas

    Ciudad de México Viatris Inc. A tiempo completo

    Viatris Healthcare México S. de R.L. de C.V En VIATRIS, vemos la atención médica no como es, sino como debe ser. Actuamos con valentía y estamos en una posición única para ser una fuente de estabilidad en un mundo de necesidades de atención médica en evolución. Viatris permite a las personas de todo el mundo vivir de manera más saludable en cada...

  • 02.Project Manager

    hace 1 semana

    Ciudad de México Rules Cube A tiempo completo

    Project Manager - Sector Financiero Actualmente estamos en búsqueda de un Project Manager dinámico y competente para unirse a nuestro equipo, ubicado en la Ciudad de México, con un profundo entendimiento de las metodologías ágiles y un historial probado en la supervisión de proyectos exitosos. En este papel crucial, jugarás un papel clave en la...

  • Technical Support Manager I

    hace 2 semanas

    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Project Manager Software Híbrido

    hace 4 semanas

    Ciudad de México Training Talent A tiempo completo

    Soluciones IoT, RPA, IA e integraciones buscamos siempre innovación y desarrollo único, somos una consultora de software corporativo, intégrate como Project Manager bilingüe remoto en la gestión, administración, soporte e integración de proyectos de software corporativo, serás el punto de contacto principal con clientes. - Ingreso de $28,000 a...

  • Digital Manager

    hace 2 semanas

    Ciudad de México MediaCom A tiempo completo

    Somos una empresa líder a nivel mundial, con presencia en más de 60 países a través de nuestras agencias Mindshare, EssenceMediacom, Wavemaker y Nexus, impulsamos el crecimiento de nuestros clientes brindando servicios de alta calidad, creando ideas originales, innovadoras y soluciones a través de un entendimiento único de medios, tecnología y data. ...

  • Gerente de Producto Ti Hibrido

    hace 4 semanas

    México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: Uno de los principales mayoristas de soluciones de tecnología, partner de marcas como AWS, Microsoft. Fortinet, buscamos gerente de producto con experiência en soluciones de ciberseguridad o datacenter para administración y reclutamiento de canales,...

  • Retail Learning Manager

    hace 1 semana

    Ciudad de México Louis Vuitton A tiempo completo

    POSTE Louis Vuitton is seeking a Retail Learning Manager who will ensure the full execution of the LV Retail Learning strategy for the Mexico, Caribbean and Centro America region. This busy and diverse role will work collaboratively with our store teams and cross-functional partners, monitoring and assessing the effectiveness of all training provided. They...

  • Winback Operations Manager

    hace 4 días

    México TJ BPO A tiempo completo

    We are seeking an experienced and dynamic Winback Operations Manager to join our company. The Operations Manager plays a crucial role in managing and overseeing the day-to-day operations of the Program in the Winback Department. The primary objective is to provide leadership, guidance, and support to the team leaders and their respective teams, ensuring...

  • Training Manager

    hace 5 días

    Ciudad de México SOFITEL A tiempo completo

    Descripción de la empresa En Sofitel, el estilo de vida francés es no solo un estado de ánimo: “Frenchness” is about savoir-être — una cierto know-how que viene naturalmente como un estilo de vida elegante y sofisticado. Vivir la Vida a la francesa significa abrazar la vida espontáneamente y apasionadamente, siempre encontrando alegría en todo,...

  • Training Manager

    hace 4 semanas

    Ciudad de México Accor A tiempo completo

    Descripción de la empresa En Sofitel, el estilo de vida francés es no solo un estado de ánimo: “Frenchness” is about savoir-être — una cierto know-how que viene naturalmente como un estilo de vida elegante y sofisticado. Vivir la Vida a la francesa significa abrazar la vida espontáneamente y apasionadamente, siempre encontrando alegría en...