Regional End User IT Operations Manager
hace 2 semanas
The Role
- Quality Assure the delivery of Workplace Technology services to WTW, including technology platforms, processes, and colleague experience
- Accountable for the delivery of Workplace Technology services and support through a global Managed Service Provider and strategic service partners
- Coordination of strategic Workplace Technology change delivery activities, through Local office Technology Refresh and BAU projects to ensure an orderly transition of change into standard operations and support arrangements
- Partner with End User and Collaboration technology owners and other key stakeholders to articulate service challenges and business requirements to drive technology service capability enhancements.
- Identify trends and performance gaps to drive Continued Service Improvement activities.
- Manage vendors and service partners providing Workplace Technology services to ensure consistent alignment to service levels, standards and expectations.
- Ensure coordination of major incidents and problem investigations are appropriately owned and managed
- Ensure the completion of Root Cause Analysis activities are performed by the relevant vendors.
- Work with Procurement and Finance teams to contribute towards and support appropriate financial mechanisms for vendor provided Workplace Technology services.
- Conduct regular Service Reviews with key vendors and stakeholders
- Escalate service risks to Technology and Business Operations leadership, as appropriate
Technology Areas
- Conferencing and broadcasting
- Enterprise Voice
- Meeting space technology
- In-office desk/workstation technologies
Areas of Responsibility
- In-office Colleague experience
- Delivery of technology through LOTR
- Project delivery
- Service performance management
- Vendor management
- Service improvement
- Best practices and adoption
- Operational Acceptance
The Requirements
- Minimum 5 years’ experience delivering End User IT services within ITIL environments
- Ability to build strong working relationships to influence, network and collaborate with IT and business stakeholders
- Exceptional foundation of technology, best practices, customer centric focus, and process orientation to deliver consistent services globally.
- Experience in delivering or coordinating managed projects.
- Actively promote ideas, proposals, influence strategy, encourage innovation and manage change.
- Excellent and effective communication skills
- Experience in global leading, planning and implementation.
- Previous experience of delivering through Managed Service Providers
- Assist in the implementation of solutions that are appropriate for the WTW environment.
- Assist with business engagement to proactively identify and enhance service delivery capabilities
- Ability to drive business adoption and increased customer satisfaction through the delivery of Colleague Experience focused activities
WTW is an Equal Opportunity Employer
#J-18808-Ljbffr-
Regional End User IT Operations manager
hace 1 mes
Ciudad de México WTW A tiempo completoThe Role Quality Assure the delivery of Workplace Technology services to WTW, including technology platforms, processes, and colleague experience Accountable for the delivery of Workplace Technology services and support through a global Managed Service Provider and strategic service partners Coordination of strategic Workplace Technology change...
-
IT Operations Manager
hace 1 mes
México Helix Workforce A tiempo completoWe are currently in search of an accomplished IT Operations Manager to join our team. If you are a seasoned leader with a wealth of experience in project management and a profound understanding of IT operations, we invite you to consider this key position within our organization. **Location**: Torreon, Coahuila **Employment Type**: Full-Time **Salary**:...
-
Sr. Regional HR Manager Operations
hace 1 mes
Ciudad de México Servicios Comerciales Amazon M A tiempo completoCompleted BA/BS degree from an accredited university or college. - 10+ years of experience in Human Resources leadership role(s) in shipping/logistics distribution centers, manufacturing or retail companies evidencing strong business acumen and ability to work well across different functions in order to integrate HR and business strategies. - Experience...
-
Is/it Operations Specialist
hace 1 mes
Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
-
Project (Program) Manager - User Safety
hace 4 días
Ciudad de México inDrive A tiempo completoMexico City, Mexico - Full time - Now we are looking for a Project Manager who will be responsible for processes in LATAM. If you are ready to create and support our team regarding Safety processes, we are waiting for your CV! **What you will do**: - Carry out a wide range of safety projects, relating to product/tool rollouts and policy/process updates that...
-
Major Incident Manager
hace 1 semana
Ciudad de México Damco Spain SL A tiempo completoMajor Incident Manager vacancy | R77636 | Maersk Home Careers Vacancies Major Incident Manager MX - Mexico City Posted Yesterday Apply now Opportunity Technology Operations is responsible for day-to-day maintenance and management of organisation’s IT infrastructure to ensure delivery of the agreed level of IT services to the business. Additional...
-
First Line Manager
hace 1 mes
Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completoIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...
-
IT Operations Manager
hace 1 mes
Ciudad de México Novartis A tiempo completoNovartis Corporate Center Mexico City is one of six strategically located corporate centers established by Novartis globally. It brings together expert capabilities and talent across functionalities, that drives the business forward. It is home to 1000+ associates who work to deliver on the Novartis purpose of reimagining medicine to improve and extend...
-
Srmgr-market It
hace 1 mes
Ciudad de México Marriott International, Inc A tiempo completo**Número de Empleo** 23037476 **Categoría de Empleo** Information Technology **Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** Y **¿Reubicación?** N **Tipo de Posición** Management **JOB SUMMARY** Contributes advanced knowledge and skill...
-
Idt Operations Engineer, Mexico
hace 1 mes
Ciudad de México Shell A tiempo completo**The Role**: Typically: - Service Management is an owner of ITSO contracts with key Infrastructure Service Providers and Application Suppliers. They ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.g. Critical Service Levels, Key Measures) are upheld. - The Service Manager...
-
Business Development Manager Head Hunting IT
hace 1 mes
Ciudad de México CRH Talento en IT A tiempo completoDescripción Business Development Manager Head Hunting IT, Reclutamiento IT & Staffing. Contratación 100% nomina + prestaciones superiores + comisiones. Esquema de trabajo hibdrido. Preparacion Academica: Licenciatura Experiência: - Conocimiento de Venta de Servicios de Reclutamiento IT, Head Hunting IT & Staffing - Prospeccion de clientes nuevos. -...
-
Senior End User Computing Engineer
hace 4 semanas
Ciudad de México Cotiviti A tiempo completoOverview: **Responsibilities**: - Architect, Build and implement the strategic roadmap for the Windows 11/Mac OSX platform with expertise in Workspace One Modern and Intune Management. - Directly responsible for the design, implementation, and engineering support of end-user desktop solutions including SCCM, Workspace One UEM, and MS Intune. - Provide...
-
JSS Regional Manager
hace 1 mes
México TECHTRONIC INDUSTRIES MEXICO SA DE CV A tiempo completoUnder the general direction of and reporting to the NSM of Jobsite Solutions, primary duties are to develop, coordinate and lead the strategic attack of Jobsite Solutions Market Manager teams for the Company, within their regions to capture market share, grow sales and build strong relationships Duties and Responsibilities The growth in sales, market...
-
IT Senior Business Analyst
hace 1 mes
México Guerbet A tiempo completoAt Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose. We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years...
-
IT Helpdesk Tech L1
hace 7 días
Ciudad de México EOS IT Solutions A tiempo completoWHO WE ARE: EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...
-
Regional IT Program Manager
hace 3 días
Ciudad de México Nestlé SA A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through...
-
Functional Coatings
hace 1 día
Ciudad de México The Sherwin-Williams Company A tiempo completoFunctional Coatings SALES- Manager Key Accounts This position is accountable for managing a profile of large customers and end user/owners In Mexico and Central American Region to maintain and increase sales/growth and market share for the P&M Division. Position will serve as the single point of contact and will manage customer relationships, project...
-
Delivery Manager, End User Compute
hace 1 mes
Ciudad de México Thomson Reuters A tiempo completo**Project Manager**, Employee **Technology Services** Do you enjoy bringing technology strategies from ideas to reality? Do you find purpose in enabling others to perform their best work? Are you interested in working at the intersection of physical space, technology and human behaviour to create industry-leading experiences for our people? Thomson Reuters...
-
Is/it Operations Specialist
hace 1 mes
Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
-
Creative Operations Manager Latam
hace 1 mes
Ciudad de México Netflix A tiempo completoMexico City, Mexico- Creative Production- The Creative Operations Manager in LATAM creates and manages the overarching Production Plan for the region. The role oversees the slating, routing and budget tracking for Creative Production as a whole. They provide a bird’s eye view of the Creative Production slate and communicate with all stakeholders to...