Customer Account Manager
hace 2 días
Customer Account Manager – Packaging & Automation Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the Role The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be the primary point of contact for customers, supporting everything from new formats and upgrades to training, audits, and service visits . Success in this role is measured by customer loyalty, revenue growth, and satisfaction . What You Bring - Strong understanding of the automation & packaging machinery industry Excellent communication, negotiation, and problem-solving skills Ability to manage multiple priorities independently Professional, customer-first mindset Strong organizational and time-management skills Fluent in English for all job-related communications Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Education & Experience - Bachelor's degree in a relevant field (required)10+ years experience with packaging equipment 5+ years experience with filling & capping machines 5+ years managing customer accounts in an industrial/OEM environment Sales & Growth - Drive sales by promoting tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts Identify and execute growth opportunities within existing customer accounts Build and execute strategic account plans to maximize customer value Account Management & Customer Relationships - Manage and grow assigned customer accounts Build strong relationships with key decision-makers and stakeholders Act as the voice of the customer internally Customer Service & Satisfaction - Deliver exceptional service and ensure high customer satisfaction Proactively resolve issues and escalate when necessary Track and respond to customer feedback and survey results Operational Collaboration - Partner with Operations, Engineering, and Service teams to support customer needs Support Field Service Technicians with documentation and parts inventory audits Contribute to new programs and customer-driven solutions Travel & Work Environment - Up to 50% travel to customer sites Office-based with frequent customer interaction Domestic and limited international travel required Ability to lift up to 50 lbs and perform basic physical tasks during site visits Additional Requirements - Must be eligible to travel to the U.S. on a tourist (B-1/B-2) visa for training , if applicable Ability to work flexible hours as needed to support customers and projects Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)***#CustomerAccountManager #AccountManagement #CustomerSuccess #AftermarketSales #B2BSales
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Account Manager
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Juárez, Juárez, Chih., México Nextshore A tiempo completoAccount Manager CDMX - Zona Poniente (Presencial o Híbrido) Lunes a viernes, 9:00 a.m. a 6:00 p.m. Tiempo completo En Nextshore estamos creciendo, y buscamos a nuestro próximo Account Manager para unirse a nuestro equipo interno. Si disfrutas resolver problemas, mantener relaciones sólidas con los clientes y asegurarte de que cada detalle esté bajo...
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Account Manager, Customer Success
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Customer Success Manager
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Juárez, Juárez, Chih., México EFEX A tiempo completoSobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...
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Account Manager
hace 2 semanas
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Customer Success Manager
hace 3 semanas
Juárez, Juárez, Chih., México EFEX A tiempo completoEFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. El Customer Success...
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Juárez, Juárez, Chih., México Cognodata A tiempo completoEn Cognodata somos una consultora tecnológica en pleno crecimiento, especializada en aportar valor a nuestros clientes a través de soluciones innovadoras en ámbitos como Inteligencia Artificial, Data, Marketing Automation.. . Nuestra misión es conectar la tecnología con los resultados de negocio y crear relaciones duraderas basadas en confianza y valor....
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Juárez, Juárez, Chih., México Wivboost A tiempo completoEn Wivboost seguimos creciendo y buscamos un(a) Account Manager apasionado(a) por la comunicación, el marketing y la gestión de clientes. El/la Account Manager es el puente estratégico entre el cliente y la agencia. Su misión es garantizar que los proyectos se ejecuten a tiempo, con calidad y alineados a las necesidades del cliente. Además de coordinar...
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Client Partner
hace 6 días
Juárez, Juárez, Chih., México D5 Render A tiempo completoThe Channel/Partner Account Manager is responsible for assisting developing new partners in the assigned region, driving and expanding partner relationships, establishing clear and concise partner development plans, and working closely with marketing team to integrate impactful go to market strategy. He/she will continue to support and nurture existing...
