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hace 1 mes


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Empresa líder en el sector de alimentos y bebidas busca un–Senior Customer Service Representative. Buscamos profesionales apasionados por el servicio al cliente, con habilidades bilingües y enfoque orientado a resultados. Actúa como contacto principal para resolver solicitudes escaladas dentro de nuestro Global Capability Center (GCC) en Ciudad de México, brindando soporte directo a nuestros consumidores en múltiples marcas y canales. Atender interacciones con clientes vía redes sociales, chat, teléfono o correo electrónico. Mantener conocimiento integral de productos/servicios del equipo. Brindar retroalimentación y coaching oportuno. Ofrecer soporte consultivo al equipo y representantes del cliente. Apoyar en desarrollo y facilitación de capacitaciones. Ser experto en productos y sistemas, recomendando soluciones correctivas. 3+ años en servicio al cliente. Experiencia en call center. Conocimiento de Salesforce (preferido). Ideal experiencia en industria de alimentos y bebidas o FMCG. Ingles Avanzado (Nativo) Manejo de MS Office (Outlook, Word, Excel). Mentalidad orientada al servicio al cliente.