Retention & Growth Sales Manager

hace 3 semanas

México Besque A tiempo completo

We are hiring an experienced Retention & Growth Sales Manager to own and drive subscription retention for our health & beauty eCommerce brand. This role requires a commercially minded customer success professional with strong sales and retention experience. You will manage subscription cancellations, apply advanced save strategies, and ensure customers receive proactive, value-driven support that maximizes lifetime value while maintaining brand trust. This is a results-focused success and retention role, not a reactive support position. Key Responsibilities: Subscription Retention & Success Management Manage inbound subscription cancellation requests via email and support tickets Personally handle high-risk or complex churn cases Identify root causes for cancellations (price, results, expectations, timing, delivery, etc.) Apply structured and ethical retention and save strategies Offer solutions such as: subscription pauses or skips, frequency adjustments, product education and usage guidance and approved retention incentives or discounts Sales, Retention & Objection Handling Use consultative sales techniques to handle objections confidently Reposition value and long-term product benefits Convert cancellation requests into: Retained subscriptions Paused or modified subscription plans Customer Experience & Brand Advocacy Communicate clearly, empathetically, and professionally at all times Ensure every interaction aligns with brand voice and values Maintain long-term customer trust regardless of outcome Process, Reporting & Optimization Accurately document cancellation reasons and outcomes Follow internal SOPs and escalation processes Track and report on: Save rates Churn drivers Retention performance Share insights to improve customer experience and reduce churn Required Experience & Skills | Mandatory Requirements Proven experience in subscription retention or customer success roles Strong sales background, ideally in retention, renewals, or account management Experience with eCommerce subscription brands (health, beauty, or wellness preferred) Advanced English proficiency, written and spoken (non-negotiable) Ability to confidently communicate with international customers Core Skills Advanced objection handling and persuasion Strong understanding of customer psychology and churn behavior Excellent written communication for email-based support Ability to apply scripts naturally while personalizing responses Highly organized and detail-oriented Performance Metrics & Bonuses Performance bonuses are tied to measurable outcomes, including: Subscription save rate Churn reduction Quality of customer interactions SOP compliance and documentation accuracy Ideal Candidate Profile You view customer success as a revenue and retention function, not just support You are confident selling ethically and protecting lifetime value You are KPI-driven and accountable for outcomes You operate comfortably in structured, SOP-led environments You have a proven track record in retention-focused customer success roles Tools & Environment Shopify or similar eCommerce platforms Helpdesk software (Zendesk, Groove, or equivalent) Subscription management tools Slack-based communication

  • Customer Retention Manager

    hace 1 semana

    Ciudad de México JATO A tiempo completo

    **About us**: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. **Role Overview**: - We are excited to announce...

  • Customer Retention Manager

    hace 7 días

    Ciudad de México JATO A tiempo completo

    **About us**:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.**Role Overview**:- We are excited to announce the...

  • Sales Representative

    hace 5 días

    Ciudad de México Cognizant A tiempo completo

    **Job Summary**The Merchant Success Manager is responsible for a merchants longterm retention and revenue growth Cultivate our relationships with SMB business owners while helping them craft a successful partnershipDemonstrate a broad scope including making operational improvements troubleshooting productrelated bugs upselling incremental products and...

  • Sales Representative

    hace 2 semanas

    Ciudad de México, CDMX Cognizant A tiempo completo

    **Job Summary** The Merchant Success Manager is responsible for a merchants longterm retention and revenue growth Cultivate our relationships with SMB business owners while helping them craft a successful partnership Demonstrate a broad scope including making operational improvements troubleshooting productrelated bugs upselling incremental products and...

  • Subscription Growth

    hace 2 semanas

    Ciudad de México Greenday Finance A tiempo completo

    Subscription Growth & Analytics Manager Mexico City | Hybrid | Full-time We're scaling a subscription revenue model and need a data-driven operator to own performance and drive growth. You'll own: • MRR, churn, retention & ARPU • Dashboards & actionable insights • Pricing, packaging & retention initiatives You bring: • Subscription / recurring...

  • Sales Manager

    hace 5 días

    Ciudad de México, Ciudad de México Atlas Copco A tiempo completo

    SALES MANAGER – SERVICE As the Sales Manager, you will be part of an innovative team that interacts daily and is deeply committed. You will report and work closely with the Service Business Line Manager to align strategies and drive sales within the complete territory and Market in Mexico, ensure an excellent customer experience, and develop new...

  • Senior Retention

    hace 5 días

    Ciudad de México, Ciudad de México Baubap A tiempo completo

    The mission:The Senior Retention and Monetization Manager owns post-acquisition financial metrics, including LTV and Loss Rate from a growth perspective, and leads revenue expansion levers such as purchase frequency (upsell), collections-driven retention, and cross-sell initiatives when applicable. Is responsible for managing the entire customer journey...

  • Growth Manager

    hace 6 horas

    Ciudad de México, Ciudad de México Tazapay A tiempo completo

    Senior Growth Manager- Job DescriptionAbout TazapayTazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of local regulations and...

  • Associate Manager Sales

    hace 5 días

    México Solenis A tiempo completo

    PRIMARY ROLE- Expand market penetration for assigned region or customers in Pools industry or Water Treatment. Identify new customers and opportunities within region and grow business while reinforcing Solenis brand.- Manages a base of business ranges from very little to large base. A Sales Professional must have a defined territory or industry where they...

  • Sales Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Small Haughton Rehab Franquicias A tiempo completo

    Company DescriptionSmall Haughton Rehab Franquicias is Mexico's first high-performance physical rehabilitation franchise. We specialize in offering top-quality rehabilitation services designed to meet the unique needs of our clients. Located in Mexico, we are committed to innovation, expertise, and transforming lives through exceptional care. Our...