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Director of UX Research
hace 4 semanas
Nasdaq is looking for an experienced UX researcher to join our dynamic, global digital marketing and client experience team. This is an exciting opportunity to help lead the user experience and design direction of Nasdaq.com.
At Nasdaq, we recognize the power of digital experiences, and we are looking for someone to take our user research and client listening to the next level. In this role, you will help shape Nasdaq’s digital brand by creating understanding of our audiences across all of Nasdaq’s marketing sites. You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless. We are looking for a creative problem-solver who can optimize the overall user experience based on metrics, customer feedback and business objectives. This includes overseeing our user research and client listening practices, tools, and processes. You will need to provide deep insights in clients’ needs, user journeys and even market trends. You will be responsible for championing user research across the organization, providing meaningful insights on ways to delight our customers and drive revenue.Nasdaq is looking for an experienced UX researcher to join our dynamic, global digital marketing and client experience team. This is an exciting opportunity to help lead the user experience and design direction of Nasdaq.com.
At Nasdaq, we recognize the power of digital experiences, and we are looking for someone to take our user research and client listening to the next level. In this role, you will help shape Nasdaq’s digital brand by creating understanding of our audiences across all of Nasdaq’s marketing sites.
You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.We are looking for a creative problem-solver who can optimize the overall user experience based on metrics, customer feedback and business objectives. This includes overseeing our user research and client listening practices, tools, and processes. You will need to provide deep insights in clients’ needs, user journeys and even market trends.
You will be responsible for championing user research across the organization, providing meaningful insights on ways to delight our customers and drive revenue.
Responsibilities- Conduct primary and secondary user research.
- Conduct and evaluate quantitative and qualitative research.
- Perform market and ethnographic research.
- Manage user research documentation, tools, processes and best practices across the organization.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Plan and implement user research strategies and methodologies.
- Advocate research findings to diverse audiences through written and oral presentations.
- Mentor and coach junior UX researchers on the team.
- Perform usability studies with consumers.
- Ask questions, gather data, and analyze data.
- Use a diverse set of UX research tools.
- Five or more years of UX research experience
- Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
- Ability to quickly and effectively share research results.
- Ability to perform all research-related tasks including research, planning, evaluating, and iteration.
- Ability to formulate specific, answerable, and practical questions.
- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
- Experience with remote testing tools.
- Experience with user analytics tools.
- Proficiency in data processing tools such as Excel.
- A strong desire for creative problem-solving with a positive attitude
- Excellent time-management skills
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
We are more than just a stock exchangeNasdaq is a global technology company that delivers world-leading platforms that improve the integrity, transparency and liquidity of the global economy.
Through our daily work, we power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees and people of all backgrounds reach their full potential.
Let’s stay connected. Join our Talent CommunityDidn’t find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.
Nasdaq Blend – a hybrid work environmentNasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this “NasdaqBlend”. Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.
What makes working at Nasdaq special?With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.
Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.
Benefits that provide prosperity to your personal and professional lifeAt Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.
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