Activation Specialist

hace 3 semanas


Ciudad de México Healthatom A tiempo completo

En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.

Como Healthatomers, compartimos un propósito en común: mejorar la calidad y el acceso a la salud de las personas . Operamos en más de 20 países y atendemos a más de 10 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable

Si estás en busca de un desafío emocionante y quieres ser protagonista de esta increíble historia, es tu momento para unirte a nosotr@s En Healthatom, creemos que el cambio empieza por cada uno, y estamos emocionad@s por escribir junt@s la siguiente página de esta aventura.

¿A quién buscamos?

Estamos en búsqueda de nuestr@ próxim@ especialista en activación de clientes, quien desempeñarán un papel clave en la satisfacción y retención de estos. Su principal misión será guiar a los clientes a través del proceso de activación del software, asegurándo que experimenten su valor y lo utilicen de manera efectiva para mejorar las operaciones en sus clínicas.

¿Qué harás?

- Asegurar un time to first value, time to core value y un hábito dentro de los tiempos establecidos, trabajando con cualquier tipo de cliente dentro de la cartera.

- Cumplir la meta de activación exitosa de clientes para disminuir el churn temprano.

- Entender las expectativas de los clientes para guiarlos hacia un proceso de activación exitoso.

- Proporcionar orientación experta sobre las funcionalidades del software, y prácticas recomendadas a los usuarios para lograr un onboarding exitoso.

- Mantener una comunicación regular con los clientes durante el proceso de activación ofreciendo apoyo proactivo, resolviendo problemas y garantizando un uso óptimo del software.

- Recopilar feedback de clientes que permitan la optimización del proceso de activación y de funcionalidades del software.

- Uso constante de herramientas de aprendizaje adicionales durante el proceso de activación, como artículos del centro de ayuda, videos, etc.

- Hacer seguimiento a través del pipeline y de las distintas tareas de gestión generadas para transmitir el valor de la plataforma a sus negocios.

¿Qué esperamos de ti?

- Profesional en áreas de Administración, Ingeniería Comercial, Administración de Servicios, o de la salud.

- Al menos 1 año de experiencia trabajando en área de clientes (customer onboarding, success, postventa).

-Manejo de CRM para gestionar la información del cliente.

Nos resultaría interesante si cuentas con...

- Experiencia trabajando en empresas SaaS.

¿Qué tenemos para ti?

- Aguinaldos , regalos por años de servicio, por la llegada de tu hijo/a, y en Navidad para tus pequeñ@s. Queremos celebrar tus logros y momentos especiales contigo.

- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.

- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.

- Tendrás la posibilidad de trabajar de forma remota .

- Posibilidad de acceder a cursos de formación complementaria.

- Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.

- Para nuestros/as Healthatomers en Chile, ofrecemos un seguro complementario de salud.

#J-18808-Ljbffr

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