Customer Support

hace 1 semana

Ciudad de México Insight Global A tiempo completo

Customer Support Specialist (Fully Remote – Mexico) Type: Permanent
Fully Remote in Mexico (supporting North York, ON)
Hours: Must be available for 8‐hour shifts between 8:00 AM – 8:00 PM EST
Additional Info: $17,000 CAD monthly

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you'll support employees via phone and email on payroll‐related inquiries. We're looking for service‐driven individuals who can communicate clearly, stay patient, and act with urgency.
If you're bilingual, customer‐focused, and looking for a long‐term remote opportunity with an enterprise organization — this is for you.

1+ year of experience in a customer service or call center environment
~ Fluent Spanish & English (written and verbal)
~ Proficiency with Microsoft Office Suite


Provide phone and email support to employees regarding payroll inquiries
Deliver exceptional customer service while troubleshooting issues
Document interactions accurately and maintain service quality standards

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