Customer Support Coordinator

hace 1 día

Ciudad de México Runa HR A tiempo completo

**Position Summary**:We are looking for a Customer Support Coordinator, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it.**Responsibilities**:- Create effective customer service procedures, policies, and standards in collaboration with the other Customer Support Coordinator and Head of Customer Operations- Supervise day-to-day operations- Overseeing and evaluating the team's ongoing training efforts- Train new customer service agents- Outline and execute repeatable processes for the scaled success of our partners- Communicate proactively to management issues you're encountering in accounts- Exceed monthly and quarterly objectives by achieving positive satisfaction performance metrics- Maintain updated knowledge of the organization's products, services, and customer service policies- Document customer interactions when necessary, compiling documents and forwarding information to interested parties- Participate in training opportunities provided by the organization or by outside entities**Qualifications**:- 5+ years of experience in customer support, customer happiness or client success area- 1-3 years of experience in customer support, customer happiness or client success supervisor or management role- Bachelor's degree in Administration or Accounting- English (basic)- A strong communicator - oral and written.- Ability to work in a high-pressure situation. Urgency sense.- Punctual, outgoing, autonomous, focused on results, able to work in teams and adaptable to changes- Analytical, data-driven, and results-oriented- Rotative schedule

  • Customer Engagement Coordinator

    hace 3 días

    Ciudad del Carmen, México Schlumberger A tiempo completo

    **Customer Engagement Coordinator** **Ciudad del Carmen, Campeche, Mexico** The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer...

  • Customer Service Coordinator

    hace 2 semanas

    Ciudad de México Johnson & Johnson A tiempo completo

    **CUSTOMER SERVICE COORDINATOR** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...

  • Customer Service Coordinator

    hace 2 semanas

    Ciudad de México Johnson & Johnson A tiempo completo

    **CUSTOMER SERVICE COORDINATOR**At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers...

  • Customer Operations Coordinator

    hace 3 semanas

    Ciudad de México Signant Health A tiempo completo

    Join Our Team as a Customer Operations Coordinator!Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this...

  • Cfa Customer Service Coordinator

    hace 3 semanas

    Ciudad de México AIG A tiempo completo

    CFA Customer Service Coordinator (Trilingual)Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80...

  • Customer Support Specialist

    hace 3 semanas

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Sales Support Coordinator

    hace 1 semana

    Ciudad de México Thomson Reuters A tiempo completo

    **Sales Support Coordinator (SSC)** Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. Join our team to support the prospect to-cash process for the sales unit. This may include working in Salesforce systems and will also...

  • Sales Support Coordinator

    hace 1 semana

    Ciudad de México Thomson Reuters A tiempo completo

    **Sales Support Coordinator (SSC)**Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you.Join our team to support the prospect to-cash process for the sales unit. This may include working in Salesforce systems and will also support...

  • Sales Support Coordinator

    hace 2 semanas

    Ciudad de México Thomson Reuters A tiempo completo

    **Sales Support Coordinator (SSC)**:Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you.Join our team to support the prospect to-cash process for the sales unit. This may include working in Salesforce systems and will also support...

  • Customer Support Manager

    hace 7 días

    Ciudad de México, Ciudad de México BlueConic A tiempo completo

    Hybrid / Mexico CityHurry up We've got a dream to buildAt BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for...