Customer Service Analyst
hace 7 días
COMPANY OVERVIEW
BVI® is a global ophthalmic medical device manufacturer with a mission to deliver high quality solutions and innovation for advancing eye surgery and improving the vision of patients. Our team supports surgical teams, in more than 115 countries worldwide, either directly or through our network of trusted distributors. Our trusted brands include: Collaborate with sales reps to resolve issues and close reconciliations
Liaise with Customer Service to ensure traceability of IOLs in the system, including shipment, transfer, return, and credit
Run reports to track reconciliation progress by account and invoice impact
Collaborate with commercial colleagues to maintain accessible records of consignment contracts
Fluent professional English and one other language (e.g., French)
Customer service experience preferred, knowledge of ophthalmic or medical device industry advantageous
Proficiency in MS Office (especially Excel) and ability to learn ERP systems or other software
Strong attention to detail, data analytics experience, and ability to manage multiple priorities
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