Customer Service Representative

hace 7 días


Juárez Juárez Chih, México BrightDrop Virtual Assistants, LLC A tiempo completo

Hello We are a Virtual Assistant company, and we are looking for candidates with customer service experience to place with an Answering Service in the US. We currently have 10+ VAs working for them, so we know it's a very stable position. Job Duties: Answer incoming customer inquiries Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Qualifications: Fluent in English and Spanish, both verbal and written. 1 or more years of BPO experience in a voice role Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Requirements: Complete office setup with a quiet workspace. Owns a laptop or PC with sufficient specs. (Windows only, Intel i5 minimum) Available to work during US business hours, including holidays and weekends. Start time between 1-3pm EST to end time between 9-11pm EST. We look forward to reviewing your application Job Type: Full-time Competitive compensation + monthly bonuses.



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