Application Support Engineer
hace 4 semanas
Production Support and Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to manage and support large-scale, massively distributed, fault-tolerant systems hosted in the external cloud environment. SRE engineers ensure that systems—both internally critical and externally-visible —have reliability and uptime appropriate to customers’ needs and a fast rate of improvement while keeping an ever-watchful eye on availability, capacity, and performance in a 24/7 environment.
Production Support/SRE engineers will be engaged in automation and development work, reducing toil, developing self -service capabilities, automating manual tasks, and develop support tools, utilizing common scripting languages (i.e. Python). When incidents arise, our production support engineers take charge of incident management. They assume ownership, collaborate, consult, and partner with Lines of Business to guide the team to a successful resolution.
Job Responsibilities:
- Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impacts
- Drive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive
- Actively participate in teams’ Agile stories (project work) to streamline and enhance day to day operations of the team
- Create, manage, and utilize appropriate technical procedural documentation (run books)
- Proactively monitor applications and infrastructure behind external and internal customer facing services including their availability, latency, performance, and capacity
- Influence resiliency and scalability in production environments in Amazon Web Services (AWS)
- Identify opportunities and develop proactive automated monitoring and alerting solutions by leveraging available tools (Splunk, New Relic, etc.)
- Assist with conducting Root Cause Analysis (RCA) on critical production outages to develop and implement future mitigation strategies
- Utilize production support expertise to influence and support new designs, architectures, standards, and methods to maintain stability and availability for large-scale distributed systems
- Proactively identify and implement automations for routine maintenance tasks, data gathering, and resolution of common issues
- Continuously seek to develop new skills and technical expertise, and proactively share knowledge with others
Basic Qualifications:
- Bachelors or equivalent certification
- At least 2 years of experience managing and troubleshooting incident bridge calls
- At least 2 years of experience with Python scripting
- At least 2 years of experience using and supporting public cloud environments (AWS, Azure, or GCP)
- At least 2 years of experience with Splunk, New Relic, or DataDog monitoring
Preferred Qualifications:
- AWS Associate level certification (Solutions Architect, SysOps Administrator, or Developer)
- 2+ years of experience with Linux, UNIX, Ruby, Go, JavaScript, or NoSQL
- 3+ years of experience using and supporting public cloud environments (AWS, Azure, or GCP)
- 2+ years of experience with networks, load balancers, firewalls and web application firewall (WAF)
- 2+ years experience with web API service
This is a mostly remote role that requires you to work 40 hours per week during nights and weekends. The coverage schedule you will be supporting will happen during the following times: Monday - Friday, 11pm-6am eastern standard time. Saturday and Sunday, flexible within the 24 hours. On-call support is highly unlikely.
#J-18808-Ljbffr-
Application Support Specialist
hace 3 semanas
México EX Squared Outcoding A tiempo completoBecome an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...
-
IT Support Engineer
hace 4 semanas
Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo**WISTRON MÉXICO, S.A. DE C.V.** **Solicita**: **IT SUPPORT ENGINEER (ERP)** **Descripción y Requisitos** **IT SUPPORT ENGINEER (ERP)** We are seeking a highly motivated IT support engineer to join our team with Minimum 1-to-2-year experience in understanding of how ERP works within an organization, able to solve problems creatively and...
-
L2 Support Engineer
hace 2 semanas
Ciudad de México NTD Software A tiempo completoThe L2 Production Support Engineer will be responsible for supporting and maintaining applications in a production environment. The role focuses on code navigation, troubleshooting, and root cause analysis (RCA). The successful candidate will have a strong technical background in UNIX, SQL, Shell Scripting, and Java, as well as excellent communication...
-
Software Support Engineer
hace 4 semanas
Santiago de Querétaro, México Open iT A tiempo completoOpen iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management...
-
eMobility Application Engineer
hace 4 semanas
Ciudad de México ABB Schweiz AG A tiempo completoeMobility Application Engineer - Intern Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Product Support Engineer Migration
hace 1 semana
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on
-
Engineer, Application Systems
hace 4 semanas
Ciudad de México CompuCom Systems, Inc. A tiempo completoWhy CompuCom? (Overview): The Engineer will be responsible for overseeing all design, code, testing, implementation, and maintenance within a components, develop, and implement code for custom cloud, packaged cloud apps, and/or on-prem technical platforms. Engineer will document technical design, system flow diagrams and Operational guides, code, test...
-
Support Engineer
hace 6 días
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
-
Support Engineer
hace 4 semanas
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
-
Analyst, Application Support
hace 4 semanas
Ciudad de México Warner Bros. Discovery A tiempo completo**_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...
-
Maintenance Support
hace 2 días
Ciudad de México, Ciudad de México Agenta Capital A tiempo completo $25,000 - $40,000 al mesMAINTENANCE SUPPORT Technical expertise:Experience working in Application support, maintenance, and analysis in Core Java, J2EE, any RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).Application support / Production support/ L3 support, maintenance and analysis skills mandatory Bachelor’s degree or foreign equivalent from an accredited institution.At least...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...
-
Support Engineer
hace 7 días
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE As a Support Engineer, you will... - Own support activities for these services and regularly...
-
Support Engineer
hace 7 días
Ciudad de México Servicios Comerciales Amazon M A tiempo completo2+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To...
-
Operation Support Engineer
hace 4 semanas
Ciudad de México Workast A tiempo completoWe are looking for an Operation Support Engineer Fluent English is needed. **Key of Role**: Resource will be tracking and defining the correct team to resolve ticket. **Activities**: Monitoring of Tickets vendor related. Contact vendor to raise, follow up and close INCs. Coordinate Vendor/Sustain team activities if required Understand each vendor scope and...
-
2nd Engineer
hace 7 días
Ciudad de México, Ciudad de México Faststream Recruitment A tiempo completoFaststream are recruiting a 2nd Engineer on an MPSV for a new contract. Our client has a large fleet in the offshore sector and looking for someone to join them for 8 weeks in Mexico.On offer is: 8 week contract with potential rehire Travel covered & support from Faststream through your contract Day rate discussed on application Family BusinessDesired...
-
Product Support Engineer
hace 4 semanas
Ciudad de México Cision A tiempo completoCision emplea a las personas más brillantes y apasionadas de la industria de la tecnología. ¡Nos encantaría que te unas a nuestro equipo de trabajo! Invertimos en nuestra gente a través de la capacitación y el desarrollo profesional mientras lo apoyamos en el camino, todo para que pueda cumplir con sus objetivos profesionales. Para nosotros, lo más...
-
Support Engineer
hace 4 semanas
Ciudad de México RPMGlobal A tiempo completoTransforming the Future with the Convergence of Simulation and Data Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team strengthening our approach to deliver value and business success in a complex enterprise application environment. Your primary goal is to establish a...
-
L2 Support Engineer
hace 2 semanas
México NTD Software A tiempo completoThe L2 Production Support Engineer will be responsible for supporting, troubleshooting, and resolving technical issues in a production environment. The role requires strong communication skills, an analytical mindset, and hands-on technical expertise in UNIX, SQL, and Java. The successful candidate will collaborate with development teams, stakeholders, and...
-
Field Application Engineer
hace 4 días
Ciudad de México Arrow Electronics, Inc. A tiempo completoPosition: Field Application Engineer - Energy and Power **Job Description**: Working in conjunction with the local technical marketing and sales team, the Energy and Power Applications Engineer will also act as technical advisor for the sales force and will play a key role in the execution of Richardson RFPD corporate strategy in the territory. What You'll...