Analyst, Application Support

hace 1 mes


Ciudad de México Warner Bros. Discovery A tiempo completo

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**:
**Your Role Accountabilities**:

- Develop and maintain effective working relationships with business customers to maintain business expertise and alignment.
- Clear understanding of software development lifecycle methodologies and documentation standards
- Provide functional and business expertise for IT projects and business systems support
- Monitor (ServiceNow) trouble management system to ensure all reported production issues are addressed according to published service level agreement
- Prioritization of production issues and coordination of standard business initiatives.
- Provide system expertise to the IT training team in support of new employee training and ongoing system training needs Maintain ongoing communication with Service Desk, end-users, business analysts, QA team, development team on IT systems and issues.
- Work with Development & IT Infrastructure team to debug performance problems
- Participate in technical design reviews to ensure user requirements are met by QA testing
- Coordinate Review and respond to system audit alerts in a timely manner.
- Monitor servers for performance and service interruption.
- Perform configuration management for implementation of new system functionality into production.
- Support New Network Launches and Rebrands configuration.
- Provide yearly upfront support including after hours and weekend support as needed.

**Qualifications & Experiences**:

- Ability to work during US business hours.
- Bachelor's degree in Information Systems, Computer Science, or related field from an accredited university.
- 5 - 7 years of Application Support experience.
- Fluent English. Good communication and customer service skills.
- Ability to work across multicultural virtual teams.
- Ability to multitask and ensure that overall priorities are being met.
- Quick Learner. Ability to read, interpret, and utilize technical software documentation for trouble ticket solution execution.
- Strong organizational and problem-solving skills
- Strong analytical skills. Detail oriented and able to complete duties with a high level of accuracy.
- Familiarity with MS Office & Google Suite products; primarily Excel - ability to troubleshoot, debug, create pivots, etc.
- Cursory understanding of Infrastructure technologies, SQL database, system design and architecture.
- Comfortable in working in highly iterative and somewhat unstructured environment

**How We Get Things Done**

**The Legal Bits



  • Ciudad de México Fresenius Medical Care A tiempo completo

    Provide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...


  • Ciudad de México iCodde A tiempo completo

    TMT is looking for to work for a world’s leading professional services firm in risk, strategy and people. We are looking for an **Application Support Analyst** **The job is Hybrid and the offices are located in CDMX.** **Responsabilities**: - Will also be responsible for providing foresight and bring in efficiencies to the current processes - Manage...


  • Ciudad de México Thomson Reuters A tiempo completo

    Application Support Analyst Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors.  As our Application Support Analyst you’ll already have demonstrable experience working in a support desk environment, preferably within the legal sector...


  • México Bosonit MX A tiempo completo

    Somos una consultoría especializada en la innovación tecnológica. Tenemos presencia en México, España, Estados Unidos, Londres y Brasil. En este momento buscamos **IT Suport/Application Support Analyst **que quieran unirse a nuestro equipo en Bosonit MX! **Requisitos**: - Pasante o titulado de : Ing. Sistemas, Ing. Software o a fin - Disponibilidad de...


  • Ciudad de México Thomson Reuters A tiempo completo

    We are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh is looking for candidates for the following role at its Mexico office:Position: IT Application Support AnalystResponsibilities:Investigate, diagnose, and resolve issues related to IT applicationsCollaborate with clients, other IT departments, and suppliers for issue resolutionAssist in troubleshooting activities and provide support for business...

  • Application Analyst

    hace 4 días


    Ciudad de México Thomson Reuters A tiempo completo

    Application Analyst The Customer Technologist provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role In this opportunity as Application Analyst , you...


  • México Capgemini A tiempo completo

    **Position: Application Support Analyst** **Experience level**:Middle **Education level**:Bachelor Degree **Location**:any state of Mexico **Industry - Sector**: **What you’ll do?** - Problem Analysts Ability to analyze problems, find root cause and document it, Manage rand manage expectations and priorities of the different problems faced, communicate...


  • México EX Squared Outcoding A tiempo completo

    Become an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...

  • Apps Support Sr Analyst

    hace 21 horas


    Ciudad de México Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...


  • Ciudad de México Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Ciudad de México Financiera Global A tiempo completo

    **Importante Empresa Global Solicita**: **Application Security Junior Analyst** **Requisitos** Licenciatura en sistemas o afín terminada **Deseable Inglés intermedio** **Conocimientos**: - 1 a 2 años de experiência trabajando en áreas de tecnología de seguridad de la información - Deseable conocer de Seguridad en Proyectos: Desarrollo Seguro...

  • HR Support Analyst

    hace 4 semanas


    Ciudad de México Shell A tiempo completo

    **The Role**: In Shell we are looking for a professional with experience in payroll and payroll accounting processes. Our organization is going through a simplification project to reduce transactions and we aim to minimize the activities performed by the payroll analyst in country and systematize or send offshore teams most of the transactional activities...

  • Maintenance Support

    hace 2 semanas


    Ciudad de México, Ciudad de México Agenta Capital A tiempo completo $25,000 - $40,000 al mes

    MAINTENANCE SUPPORT Technical expertise:Experience working in Application support, maintenance, and analysis in Core Java, J2EE, any RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).Application support / Production support/ L3 support, maintenance and analysis skills mandatory Bachelor’s degree or foreign equivalent from an accredited institution.At least...


  • Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...


  • Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...


  • Ciudad de México Clarivate Analytic A tiempo completo

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....


  • Ciudad de México Thomson Reuters A tiempo completo

    Oracle Application Support Engineer Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team and be part of our Service Management team. Thomson Reuters is transforming how it supports...