Onsite It Support Engineer

Encontrado en: Jooble MX O C2 - hace 3 semanas


Ciudad de México Michael Page International México Reclutamiento Especializado S.A. de C.V A tiempo completo

Sobre nuestro cliente

International financial institution headquartered in Switzerland with a key role in supporting global financial stability.

Descripción

General IT: End-user support and training for hardware and software

  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Providing end-user support for all PC based hardware, applications, and services
  • Providing end-user mobile devices support for applications an BIS services.
  • Maintain and provide support for all IT infrastructure.
  • Provide tier 1 and tier 2 support and troubleshooting.
  • Troubleshoot OS (Mainly Windows Professional), network and storage related issues
  • Generate request on behalf users.
  • Help desk

Operational Security, Maintenance and Governance
  • Perform software upgrades and patches (bios, firmware upgrades, etc.)
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
  • Responsible ensure security protocols with users and facilities, following the BIS compliance rules.
  • Prevent cybersecurity breaches.


Infrastructure
  • Responsible of keeping track and updated the inventory of assets in the organization
  • Coordinate and monitoring of maintenance in Data Center.
  • Monitor Optima's Servers and perform periodic backups and maintenance (CCTV).
  • Administer Optima's intranet system based.
  • Assistance and support in Emergencies 24/7.
  • Monitor environmental alarms in Data center.
  • Monitor UPS alarms in Data center.
  • Monitor and update local CCTV.
  • Assist with local installations (New equipment in Data cener, structured cabling, telephony, VC's , CISCO WebEx , etc..).
  • Be the first contact for Telecom providers for support, maintenances and emergencies. (TELMEX, Transtelco, IPC, Refinitiv, izzi, etc.. )
  • Ensure telecommunications and multimedia systems works correctly.
  • Manage the Alarm system monitoring and report any major problem to Basel.
  • Assistance with upgrades related with the Data center assets like Firewall, IPC, switches, etc... Generally, this request comes from the Network team.
  • Update Data center assets in inventory, and rack layout.
  • Generate RFQ and evaluate the technical specifications of the requirement.
  • Manage the access control system.
  • Coordinate CANON Maintenances.
  • Coordinate with HP provider to repair any hardware malfunction.
  • Clean Data center.
  • Preppare hardware disposals and coordinate it with provider.


Security
  • Responsible ensure security protocols with users and facilities, following the BIS compliance rules.
  • Prevent cybersecurity breaches.
  • On boarding and departure of staff members.
  • Prepare work place (IT).
  • Prepare equipment.
  • Update changes in inventor.
  • Provide a brief introduction the user on how to work with notebook, VPN, request access, request support, correct use of devices etc.
  • Coordinate maintenances schedule.
  • Coordinate with provider to resolve problems related with IT Infrastructure.
  • Support in local events, and coordinate with provider to mount the necessary infrastructure in the meeting rooms.
  • Help in VC / Webex Connections (IT matters).

Perfil buscado

  • Level 1 and 2 Support Engineer
  • 3-5 years' experience in technical support
  • Experience in the financial industry
  • Experience using ServiceNow
  • Experience in a Data Center
  • Advanced English
  • Knowledge utilizing Microsoft 365 and OFFICE
  • Flexibility to fly to Switzerland (on occasions)

Qué Ofrecemos

  • Competitive Salary and Superior Benefits
  • 30 days Christmas Bonus
  • 20 Vacations
  • 25% vacation bonus
  • Personal Major Medical Insurance
  • Life Insurance
#J-18808-Ljbffr
  • Software Support Engineer

    Encontrado en: Talent MX C2 - hace 3 semanas


    Santiago de Querétaro, México Open iT A tiempo completo

    Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management...

  • IT Support Engineer

    hace 2 días


    Talpa de Allende, México Teceze Ltd A tiempo completo

    Hi All, Hope you all doing well! We have a job opening for an IT support engineer in Talpa,Mexico Role: IT Support Engineer Job Type : Freelance ( 1- Day activity ) - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on...


  • Ciudad de México Atos A tiempo completo

    **Publication Date**: Mar 9, 2023 **Ref. No**: 473263 **Location**: Mexico City, Mexico city, MX, 06600 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right...

  • Global IT Support

    hace 3 semanas


    Ciudad de México ELEVATE A tiempo completo

    **Role** Global IT Support **Location(s)** Mexico **Who We Are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...

  • IT Support

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Apollo.io A tiempo completo

    About the role: As an IT Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving...

  • IT Support Specialist

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office! The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in...

  • Senior Technical Support Engineer

    Encontrado en: Jooble MX O C2 - hace 3 semanas


    Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...

  • It support engineer

    Encontrado en: Jooble MX O C2 - hace 6 días


    Ciudad Apodaca, N.L., México Manpower S.A. de C.V A tiempo completo

    Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nivel mundial. En Experis IT unimos armónicamente personas, habilidades y tecnología bajo un...

  • It support engineer

    Encontrado en: Jooble MX O C2 - hace 3 semanas


    Ciudad Apodaca, N.L., México Manpower S.A. de C.V A tiempo completo

    Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nivel mundial. En Experis IT unimos armónicamente personas, habilidades y tecnología bajo un...


  • Ciudad Juarez, México VITESCO TECHNOLOGIES A tiempo completo

    **Descripción y Requisitos**: IT Infrastructure Engineer Network OVERVIEW Primary function: Infrastructure Systems Administrator: Assist in the management of the Infrastructure, including, network, servers, storage, backup, database, and other infrastructure related activities - Manage the enterprise network environment with a focus on availability,...

  • IT Engineer

    hace 4 días


    Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

    **WISTRON MEXICO** **Has a great Job opportunity as**: **IT ENGINEER** **Requirements**: - College degree in Computer Science, IT or related fields. - 2 Years of experience in similar position. - Bilingual 70% spoken - Experience working with systems like: - VWare, Cloud, Azure, Amazon, AWS, AZ Tipo de puesto: Tiempo completo Salario: A partir de...

  • IT Support Analyst

    hace 6 días


    Ciudad de México Bitso A tiempo completo

    **Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...

  • Junior IT Support Specialist

    Encontrado en: beBee jobs MX - hace 2 semanas


    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...

  • Senior IT Support Engineer

    Encontrado en: Jooble MX O C2 - hace 3 semanas


    Ciudad de México Stori Card - MX A tiempo completo

    Main responsibilities: The person in this position will provide tech support to all employees when is required, remotely and on-site. Must have a very good service attitude, have experience working with Linux, MacOS and Windows and a great english level. What we are looking for: Experience: 4+ years of experience as tech support preferred in big...

  • IT and Application Support Specialist

    Encontrado en: Jooble MX O C2 - hace 2 días


    Ciudad de México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...

  • Junior IT Support Specialist

    Encontrado en: Talent MX C2 - hace 2 semanas


    Ciudad de México Concentrix A tiempo completo

    Description Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking to hire a Jr. IT...

  • Junior IT Support Specialist

    Encontrado en: Jooble MX O C2 - hace 1 semana


    Ciudad de México Tiger Text A tiempo completo

    Description Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking to hire a Jr. IT Support...

  • Mobile IT Support Manager

    Encontrado en: Jooble MX O C2 - hace 3 semanas


    Ciudad de México Celanese A tiempo completo

    Overview Celanese is a Fortune 500 global chemical and specialty materials company that engineers and manufactures products essential to everyday living. With global headquarters in Dallas, Texas, Celanese employs approximately 13,300 dedicated people working at more than 50 owned and operated manufacturing facilities across 27 countries. We are committed...

  • IT Support Technician

    hace 2 días


    Ciudad de México Mirai A tiempo completo

    Mirai es una firma internacional enfocada en el área de Asset & Liability Management y que abarca análisis de negocio, diseño de soluciones, Business Intelligence y Big Data, entre otros. Estamos comprometidos en proveer soluciones con gran valor agregado y excelente servicio a nuestros clientes. Nuestro equipo está motivado y tiene un gran impulso para...


  • Ciudad Juarez, México BUILD A SIGN A tiempo completo

    **BUILD A SIGN** **Solicita**: **Manufacturing Engineer** **Descripción y Requisitos** **Position Overview**: - The Manufacturing Engineer primarily supports sustaining activities in the current production process with an emphasis on safety and equipment performance. Additionally while also supporting the work related to scaling current manufacturing...