Onsite It Support Engineer
Encontrado en: Jooble MX O C2 - hace 3 semanas
Sobre nuestro cliente
International financial institution headquartered in Switzerland with a key role in supporting global financial stability.
Descripción
General IT: End-user support and training for hardware and software
- New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
- Providing end-user support for all PC based hardware, applications, and services
- Providing end-user mobile devices support for applications an BIS services.
- Maintain and provide support for all IT infrastructure.
- Provide tier 1 and tier 2 support and troubleshooting.
- Troubleshoot OS (Mainly Windows Professional), network and storage related issues
- Generate request on behalf users.
- Help desk
- Perform software upgrades and patches (bios, firmware upgrades, etc.)
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
- Responsible ensure security protocols with users and facilities, following the BIS compliance rules.
- Prevent cybersecurity breaches.
Infrastructure
- Responsible of keeping track and updated the inventory of assets in the organization
- Coordinate and monitoring of maintenance in Data Center.
- Monitor Optima's Servers and perform periodic backups and maintenance (CCTV).
- Administer Optima's intranet system based.
- Assistance and support in Emergencies 24/7.
- Monitor environmental alarms in Data center.
- Monitor UPS alarms in Data center.
- Monitor and update local CCTV.
- Assist with local installations (New equipment in Data cener, structured cabling, telephony, VC's , CISCO WebEx , etc..).
- Be the first contact for Telecom providers for support, maintenances and emergencies. (TELMEX, Transtelco, IPC, Refinitiv, izzi, etc.. )
- Ensure telecommunications and multimedia systems works correctly.
- Manage the Alarm system monitoring and report any major problem to Basel.
- Assistance with upgrades related with the Data center assets like Firewall, IPC, switches, etc... Generally, this request comes from the Network team.
- Update Data center assets in inventory, and rack layout.
- Generate RFQ and evaluate the technical specifications of the requirement.
- Manage the access control system.
- Coordinate CANON Maintenances.
- Coordinate with HP provider to repair any hardware malfunction.
- Clean Data center.
- Preppare hardware disposals and coordinate it with provider.
Security
- Responsible ensure security protocols with users and facilities, following the BIS compliance rules.
- Prevent cybersecurity breaches.
- On boarding and departure of staff members.
- Prepare work place (IT).
- Prepare equipment.
- Update changes in inventor.
- Provide a brief introduction the user on how to work with notebook, VPN, request access, request support, correct use of devices etc.
- Coordinate maintenances schedule.
- Coordinate with provider to resolve problems related with IT Infrastructure.
- Support in local events, and coordinate with provider to mount the necessary infrastructure in the meeting rooms.
- Help in VC / Webex Connections (IT matters).
Perfil buscado
- Level 1 and 2 Support Engineer
- 3-5 years' experience in technical support
- Experience in the financial industry
- Experience using ServiceNow
- Experience in a Data Center
- Advanced English
- Knowledge utilizing Microsoft 365 and OFFICE
- Flexibility to fly to Switzerland (on occasions)
Qué Ofrecemos
- Competitive Salary and Superior Benefits
- 30 days Christmas Bonus
- 20 Vacations
- 25% vacation bonus
- Personal Major Medical Insurance
- Life Insurance
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