Customer Service Specialist
hace 2 semanas
We are seeking a Customer Service Representative to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, and policies. Resolve customer complaints efficiently and escalate complex issues when necessary. Maintain detailed records of customer interactions in CRM systems. Collaborate with internal teams to ensure timely resolution of customer concerns. Identify opportunities to improve customer experience and suggest process enhancements. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Required Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in MS Office and familiarity with CRM tools (e.g., Salesforce, Zendesk). High level of empathy and patience when dealing with customers. Education & Experience: High school diploma or equivalent (Bachelor's degree preferred). 1–3 years of experience in customer service or a related field. Job Location : Guadalajara Mode of work : WFO
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Customer Service Specialist
hace 2 semanas
Guadalajara, México Ottimate A tiempo completoLocation: Guadalajara, Mexico Type: Contractor/Full-time The Role As a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our...
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Customer Service Specialist
hace 1 semana
Guadalajara, Jalisco, México Cerule International A tiempo completoCompany DescriptionCerule is a biotech company dedicated to developing innovative dietary supplements, skincare, and wellness products validated by years of scientific research, patents, and published studies. Known for revolutionizing the natural healthcare industry, Cerule created StemEnhance Ultra, the world's first clinically proven stem cell enhancer....
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Customer Service Specialist
hace 3 semanas
Guadalajara, México Aronnax SA de CV A tiempo completo**Customer Service Specialist****$12 libres iniciales mensuales, crecimiento a $18 libres****Horario de 9am a 6pm de lunes a viernes****Prestaciones de ley****Seguro médico privado, capacitaciones cada 3 meses evaluación e incremento de sueldo, crecimiento económico.****Licenciatura****1 mínimo experiência en call center o empresas de soporte...
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Customer Service Specialist
hace 1 semana
Guadalajara, Jalisco, México Ottimate A tiempo completoLocation: Guadalajara, MexicoType: Contractor/Full-timeThe RoleAs a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers. You...
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Customer Service Specialist
hace 2 semanas
Guadalajara, México Hella A tiempo completo**Customer Service Specialist** Location Guadalajara, Mexico** Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...
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Customer Service Specialist
hace 2 semanas
Guadalajara, Jal., México Tata Consultancy Services A tiempo completoWe are seeking a Customer Service Representative to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media. Provide...
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Customer Service Specialist
hace 4 días
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active listening to fully engage the customer...
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Customer Service Associate
hace 2 semanas
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 2 semanas
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer service specialist
hace 1 día
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:Advanced English communication skillsProven Customer Support experience or experience as Client Service RepresentativeAbility to appreciate the customers' perspective showing empathy.Active listening to fully engage the customer with their...
