RSU Cluster Manager

hace 1 mes


Ciudad de México Tiger Text A tiempo completo

The Customer Service Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team.

The overall objective of this role is to drive the seamless delivery of customer service support to external clients.

Responsibilities :

  • Manage one or more teams in servicing and / or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget
  • Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost / benefits, make recommendations, develop and oversee implementation plans
  • Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals;

requires basic industry knowledge

  • Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyze escalated problems and provide guidance to team members for resolution
  • Negotiate solutions and acts as a liaison with internal and external customers, as necessary
  • Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
  • Ensure essential procedures are followed, contribute to defining standards
  • Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

  • At least 4 years of relevant experience.
  • Experience interacting with large corporate and government clients
  • Senior management experience
  • Consistently demonstrate clear and concise written and verbal communication
  • English Advance.

Education :

  • Bachelor's degree / University degree or equivalent experience
  • Master's degree preferred

Ingles avanzado, con licenciatura concluida

Job Family Group : Customer Service

Customer Service

Job Family :

Institutional Customer Service

Time Type : Full time

Full time

#J-18808-Ljbffr

  • México Selina A tiempo completo

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Cluster Experience Manager holds an...


  • San Miguel de Allende, México Selina A tiempo completo

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Cluster Experience Manager holds an...


  • Ciudad de México Talent Center Institute A tiempo completo

    Conocimientos técnicos clave - **Cloudera**: - Control M - **Linux**: - Bases de datos Contar con más de 4 años de experiência profesional con la instalación, configuración, depuración, ajuste y administración de Cloudera. Tener experiência en implementación de clústeres de Cloudera Hadoop, que incluye, entre otros, implementar un clúster de...

  • Territory Manager

    hace 4 semanas


    Ciudad de México Boosmap A tiempo completo

    En Boosmap, empresa especializada en logística de última milla actualmente nos encontramos en la búsqueda de un Territory Manager. Las principales funciones del cargo son: - Verificar y reportar asistencia diaria por turnos y tiendas. - Asegurar la aplicación de los estándares de calidad, seguridad y servicio. - Negociar y genera acuerdos. - Elaborar...


  • Ciudad de México Johnson & Johnson A tiempo completo

    The Ethicon MX Education Manager is responsible for the implementation of the Ethicon Professional Education trainings for the safe and effective use of J&J products for all medical and surgical specialties where J&J MedTech plays in the cluster. In addition, the Education Manager acts as the focal point for Commercial Education needs in the cluster,...


  • Ciudad de México Novartis A tiempo completo

    The SSO Clinical Project Manager (CPM) is accountable for the day-to-day planning, executing and reporting, (from first site initiation visit to and including study site close-out), of assigned Global Drug Development (GDD) studies in compliance with Novartis processes and regulatory requirements. The CPM is the single point of contact and study team lead,...

  • Marketing Manager

    hace 2 horas


    México Hilton A tiempo completo

    A Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster's marketing team and ensuring the department performs an integral role in bringing together...


  • México MANN+HUMMEL International GmbH & Co. KG A tiempo completo

    Senior Manager Digitalization Dunlap, USA / Portage, USA / Queretaro, Mexiko | IT | Führungskräfte | Unbefristet | May 24, 2024Job Description - Job ResponsibilitiesThe Senior Manager Digitalization is part of the Americas regional leadership team responsible to propose, support and track the MANN+HUMMEL digital transformation globally with specific focus...


  • Ciudad de México Schneider Electric Norge AS A tiempo completo

    Responsibilities: The Procurement Cluster Director ensures management of the relation between the purchasing organization and the plant/s in order to reach the plant and overall organization’s purchasing objectives. What will you do? Productivity · Ensures team remains trusted and accountable, with the Procurement Sourcing Leads (PSL), for the...


  • Ciudad de México Dyson A tiempo completo

    About us: Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office...

  • Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Service Manager

    hace 2 semanas


    Ciudad de México Fyte A tiempo completo

    Service Manager – 📍 Mexico City🔊 At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector 🏠🔎 The Overall obiective or Purpose of position 📝 💼Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance...

  • Project Manager

    hace 2 semanas


    Ciudad Apodaca, Nuevo León, México generatalent A tiempo completo

    External Great people make Schneider Electric a great company. The Project Manager in in charge of the execution of all the initiatives for the direct material costout activities in the cluster.and is responsible of: Lead a project portfolio of cost reduction initiatives for the direct material in the assigned plant. Develop, sell, lead and execute cost...


  • Ciudad de México Hilton A tiempo completo

    A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in...


  • Ciudad de México Pfizer A tiempo completo

    Mexico Financial Planning Manager Ensure proper planning, budgeting and control of the Pfizer Biopharmaceuticals Group (PBG) to support the decision-making process and the proper allocations of financial resources. Support the pricing process of PBG business (analysis). Prepare reports to local and corporate stakeholders (P&L forecasts, budgets, etc)....

  • Project Manager

    hace 1 semana


    Ciudad de México Schneider Electric Norge AS A tiempo completo

    Description - External Great people make Schneider Electric a great company. The Project Manager in in charge of the execution of all the initiatives for the direct material cost-out activities in the cluster. and is responsible of: Lead a project portfolio of cost reduction initiatives for the direct material in the assigned plant. Develop,...


  • México Hilton A tiempo completo

    A Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness. **What will I be doing?** As Marketing Coordinator, you will work with the Director of Business Development or Marketing Manager to assist in the implementation of the...


  • Ciudad de México BIC A tiempo completo

    For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...

  • Hotel General Manager

    hace 4 días


    Ciudad de México, Ciudad de México jobse A tiempo completo

    Who we areOur mission is to build a global movement where people live, travel, work and experience, while making meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.The...

  • Project Manager

    hace 1 semana


    Ciudad Apodaca, N.L., México Schneider Electric Gruppe A tiempo completo

    Job Description - Project Manager (008WUF) Project Manager - 008WUF Description - External Great people make Schneider Electric a great company. The Project Manager in in charge of the execution of all the initiatives for the direct material cost-out activities in the cluster. and is responsible of: Lead a project portfolio of cost reduction...