Digital Products Technical Support Expert

hace 2 semanas


Guadalajara Jal, México Sidel A tiempo completo
Digital Products Technical Support Expert

The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.

Your Mission
  • Track customer and internal support requests
  • Document problems encountered and provided solutions
  • Develop and maintain a knowledge base
  • Monitor and respect deadlines in processing requests
  • Compile data to produce reports that will provide KPIs about support quality and effectiveness
  • Maintain, master and improve support tools
  • Help carry out system tests before delivering the production or correction to the customer
Your Profile
  • Strong communication skills to foster trust-based relationships with customers
  • Ability to listen, comprehend, and demonstrate patience
  • Excellent proficiency in spoken and written English
  • Mastery of Windows Server operating system
  • Proficiency in n-tier applications, web services, and Windows services
Preferred Assets:
  • Familiarity with cloud computing
  • Proficiency Spanish and English
  • French is a plus
  • Knowledge of network architecture
  • Understanding of databases and SQL
  • Familiarity with the Linux operating system
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