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Technical Support Engineer
hace 4 semanas
As a member of the Oracle SaaS Cloud Central team, you will be responsible for:
- Post-sales technical support of all SaaS Cloud Administrative activities.
- This includes, but is not limited to, support of:
- Environment refreshes (Moving data from a source environment to a target environment)
- Planned and unplanned outages
- Oracle SaaS Cloud Portal features & functionality
- Activating & provisioning SaaS Cloud accounts & environments
- IP Allowlisting setup
- Environment resizing setup
- Language Pack installation setup
- SaaS account creation & password resets
- Sign-on problems, including Single Sign On (SSO)
- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
- Migration related issues from one data center to another
- This includes, but is not limited to, support of:
- Partnering with our Cloud Operations & Development teams to provide solutions to customers
Education & Experience:
- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
- 2+ years supporting, developing or implementing SaaS products
- 1 – 2 years networking / database administration
Required Skills:
- Understanding of SaaS lifecycle events
- Outstanding analytical skills
- Unprecedented customer service skills
- Multitasking skills
- (Portuguese a plus)
Career Level - IC2
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