Technical Support Engineer

hace 4 semanas


Zapopan Jal, México Ll Oefentherapie A tiempo completo

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:

  • Post-sales technical support of all SaaS Cloud Administrative activities.
    • This includes, but is not limited to, support of:
      • Environment refreshes (Moving data from a source environment to a target environment)
      • Planned and unplanned outages
      • Oracle SaaS Cloud Portal features & functionality 
      • Activating & provisioning SaaS Cloud accounts & environments
      • IP Allowlisting setup 
      • Environment resizing setup
      • Language Pack installation setup
      • SaaS account creation & password resets
      • Sign-on problems, including Single Sign On (SSO)
      • VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
      • Migration related issues from one data center to another
  • Partnering with our Cloud Operations & Development teams to provide solutions to customers

Education & Experience:

  • Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
  • 2+ years supporting, developing or implementing SaaS products
  • 1 – 2 years networking / database administration

Required Skills:

  • Understanding of SaaS lifecycle events
  • Outstanding analytical skills
  • Unprecedented customer service skills
  • Multitasking skills
  • (Portuguese a plus)

Career Level - IC2

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