Lead Support for Ad Sales applications

hace 32 minutos

Juárez Juárez Chih, México LTIMindtree A tiempo completo

Role Summary: Lead support and management of Ad Sales & Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors. Key Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review | Secondary: Python Responsibilities: Provide L2/L3 support for Ad Sales systems; resolve incidents, requests, and enhancements. Manage ServiceNow/JIRA tickets, troubleshooting, and escalation. Coordinate with client teams for change requests, releases, and DR/BCP planning. Perform software installations, upgrades, performance tuning, and capacity planning. Support testing, requirement analysis, and documentation. Oversee release deployments and environment maintenance from dev to prod. Collaborate with stakeholders for billing, reporting, and compliance. Preferred: Experience with packaged apps (WideOrbit, BTS), .NET custom apps, and SQL/Oracle environments.

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