Social Media Agent
hace 2 días
Modalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager, Consumer Engagement Centre , the Consumer Support Representative executes daily operational priorities, resolves routine and moderately complex inquiries, and supports team objectives to deliver a high-quality consumer experience.The role contributes to a collaborative, consumer-focused environment, ensuring all interactions are handled professionally and efficiently while supporting continuous improvement initiatives and knowledge sharing.- Handle consumer inquiries accurately and efficiently across multiple channels (phone, chat, email, social).Document all interactions, complaints, and actions taken, maintaining up-to-date records.Follow standard operating procedures, escalation frameworks, and workflow guidelines.Meet individual productivity and service level expectations consistently.Deliver empathetic, accurate, and brand-aligned service in every interaction.Identify common issues and escalate appropriately to Senior Representatives or Managers.Contribute to the quality and accuracy of responses, ensuring customer satisfaction.Support routine resolution of complaints and inquiries to enhance loyalty and trust.- REQUERIMIENTOS :-experiencia de atención a cliente a través de CRMs para varios medios sociales-Inglés avanzado-Ir tres veces a la semana a oficina (Polanco)
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Social Media Agent
hace 3 días
Ciudad Juárez, México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Agent
hace 15 horas
Juárez, Juárez, Chih., México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Agent
hace 15 horas
Juárez, Juárez, Chih., México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Specialist
hace 1 día
Ciudad Universitaria, México The Globla Family Support Foundation A tiempo completo**Social Media Agent - Regional Branch** A Social Media Specialist is responsible for overseeing one or more social media accounts for a business. Their duties include creating and updating social media posting schedules, replying to comments from subscribers or liking tagged photos, and coordinating with other professionals to determine how to market a...
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Social Media Agent
hace 4 días
Ciudad de México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Agent
hace 2 días
Ciudad de México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Agent
hace 2 días
Ciudad de México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Agent
hace 1 día
Ciudad de México Hays A tiempo completoModalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...
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Social Media Assistant
hace 2 semanas
Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completoSOCIAL MEDIA ASSISTANTAs a Social Media Assistant at Social Imprint, youll make sure every piece of content we create actually makes it onto our clients pages on time, with care, and with consistent engagement. Youll handle the posting process across platforms, keep clients pages active, and help maintain a genuine connection with their audience.This role...
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Social Media Assistant
hace 1 semana
Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completoSOCIAL MEDIA ASSISTANT As a Social Media Assistant at Social Imprint, youll make sure every piece of content we create actually makes it onto our clients pages on time, with care, and with consistent engagement. Youll handle the posting process across platforms, keep clients pages active, and help maintain a genuine connection with their audience. This role...
