TECHNICAL SERVICES- Manager

hace 1 semana

Ciudad de México HCLTech A tiempo completo

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Major Medical Insurance for you and direct dependants Minor medical insurance (reimbursement) Direct contract with HCL (indefinite time) Understands the customer business, goals and challenges in order to suggest solutions/innovation · Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. Identifies and positions services that deliver value to the customer from the existing ECS portfolio · Supports customer's Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)· Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans Ensure customer satisfaction on technical delivery and support · Support with incident & service request management as needed · Supports the service plan review with the customer and CDM · Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up. · Plan and execute Capacity Management, Landscape Optimization and other value adding services · Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer · Supports customer's Intelligent Enterprise transformation by acting as technical consultant · Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools · Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions · Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)· Experience and knowledge in SAP NetWeaver Administration, migration and upgrades · Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes · Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (Design optimal SAP configuration to maximize system performance and availability

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