Service Delivery Manager
hace 3 semanas
We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms such as SAP, Salesforce, AWS, and Azure. This role demands strategic thinking, operational excellence, and the ability to drive cross-functional teams toward successful outcomes. ✅ Key Responsibilities • Lead end-to-end service delivery across IT operations, ensuring SLA and KPI compliance. • Manage hybrid environments including cloud (AWS, Azure), on-premise infrastructure, and enterprise applications (SAP, Salesforce). • Oversee DevOps pipelines and CI/CD processes to support agile development and deployment. • Act as leader of Scrum Master for Agile teams, facilitating ceremonies and removing impediments. • Implement and optimize ITIL processes (Incident, Problem, Change, Release, etc.). • Collaborate with business stakeholders to align services with strategic goals. • Drive continuous improvement initiatives and manage service escalations. • Monitor performance and availability of infrastructure and applications using industry-standard tools. • Manage vendor relationships, service contracts, and third-party integrations. 🛠️ Technical Skills Required/knowledge Cloud Platforms: • AWS (EC2, S3, RDS, IAM, CloudFormation) • Microsoft Azure (VMs, Azure AD, Monitor, Backup, ARM Templates) DevOps & Automation: • CI/CD: Jenkins, GitLab CI, GitHub Actions • Configuration Management: Ansible, Puppet • Infrastructure as Code: Terraform, CloudFormation • Containerization: Docker, Kubernetes Networking: • Protocols: TCP/IP, DNS, DHCP, BGP, OSPF • Devices: Cisco, Palo Alto, F5 Load Balancers • Tools: Wireshark, SolarWinds, NetFlow Analyzer • VPNs, SD-WAN, MPLS, Zero Trust Architecture Databases: • Oracle, SQL Server, MySQL, PostgreSQL • Backup, replication, HA, performance tuning Enterprise Applications: • SAP ECC/S4 HANA: Basis support, transport management, performance monitoring • Salesforce: Administration, integration, user support Monitoring & Scripting: • Tools: Nagios, Zabbix, Prometheus, Grafana • Scripting: PowerShell, Bash, Python ITSM Tools: • ServiceNow, Microsoft Dynamics, BMC Remedy, Jira Service Management 🧠 Soft Skills & Leadership Experience • Proven leadership of cross-functional teams (10–30 members) • Certified Scrum Master with Agile delivery experience • Strong communication and stakeholder engagement skills • Conflict resolution and escalation management • Customer-centric mindset with a focus on service excellence • Adaptability in fast-paced, evolving environments • Mentoring and coaching experience • Strategic thinking and decision-making under pressure
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Service Delivery Manager
hace 3 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. - Mexico - Querétaro - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and...
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Service Delivery Manager
hace 3 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers.- Mexico - Querétaro- Young professionals- Full-time**—** Your Benefits **—****:- Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and centrally...
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Service Delivery Executive
hace 4 semanas
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX).Service Delivery ExecutiveWe are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main tasks of a...
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Service Delivery Executive
hace 17 horas
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
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Service Delivery Manager
hace 2 semanas
méxico Perficient A tiempo completoDirect message the job poster from Perficient We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum...
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Service Delivery Manager
hace 3 semanas
México Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Manager
hace 3 semanas
Ciudad de México NSC Global A tiempo completoOverview:NSC Global is currently looking for a **Service Delivery Manager** to join our growing company.**POSITION**: Service Delivery Manager**JOB TYPE**: US Hours ONLY (8am to 5.30pm EST)**START DATE**: IMMEDIATELY**Responsibilities**:This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and...
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Service Delivery Manager
hace 3 semanas
Ciudad de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
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Manager, Service Delivery
hace 4 semanas
Ciudad de México TTEC A tiempo completoManager, Service Delivery**Manager Service Delivery**Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...
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Manager, Service Delivery
hace 18 horas
Ciudad de México TTEC A tiempo completoManager, Service Delivery **Manager Service Delivery** Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our...
