Logistic Customer Service Coordinator

hace 5 días

Ciudad Apodaca NL, México Brembo A tiempo completo

The ideal candidate will have strong analytical and communication skills, passion for customer satisfaction, and the ability to ensure on-time deliveries and optimal demand planning performance across our operations. About the Role - Assure Customer satisfaction related to product delivery on time/quantity/quality Liaise between customer and plant logistics; bringing voice of the customer within plant. Manage and support customer logistics specialist regarding customer orders and delivery management (EDI-ASN, Customer Portals, ERP tools etc) Act as Brembo Plant Logistic interface with the Customer Logistics Responsibilities - Fulfills customer inquiries and documentation regarding order, deliveries, shipments Contribute to Demand Planning activities within S&OP process. Monitors customer portfolio deviations in comparison toward S&OP demand. Coordinate achievement of customer service metrics (service level/backlog), special transport minimization Monitors the cumulative customer demand variation and accuracy highlighting critical cases. Monitors service level as published/communicated by customer to implement/follow up improvement actions. Qualifications - Bachelor's degree or relevant experience +5 years of experience in Logistics, Planning, or Customer Service (Essential). Customer portals (Essential for OEM / Tier 1) High English level (Essential) Knowledge in process related to the C-TPAT Certification Knowledge in process related to the IATF Certification Inventory control, demand analysis, and problem-solving If you love creating innovative solutions, have a keen sense of proactivity and really want to work in one of the most renowned companies in the automotive sector... We are looking for you

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