Logistic Customer Service Coordinator

hace 2 semanas


Ciudad Apodaca, Nuevo León, México Brembo A tiempo completo

The ideal candidate will have strong analytical and communication skills, passion for customer satisfaction, and the ability to ensure on-time deliveries and optimal demand planning performance across our operations.

About the Role

  • Assure Customer satisfaction related to product delivery on time/quantity/quality
  • Liaise between customer and plant logistics; bringing voice of the customer within plant.
  • Manage and support customer logistics specialist regarding customer orders and delivery management (EDI-ASN,
  • Customer Portals, ERP tools etc)
  • Act as Brembo Plant Logistic interface with the Customer Logistics

Responsibilities

  • Fulfills customer inquiries and documentation regarding order, deliveries, shipments
  • Contribute to Demand Planning activities within S&OP process.
  • Monitors customer portfolio deviations in comparison toward S&OP demand.
  • Coordinate achievement of customer service metrics (service level/backlog), special transport minimization
  • Monitors the cumulative customer demand variation and accuracy highlighting critical cases.
  • Monitors service level as published/communicated by customer to implement/follow up improvement actions.

Qualifications

  • Bachelor's degree or relevant experience
  • +5 years of experience in Logistics, Planning, or Customer Service (Essential).
  • Customer portals (Essential for OEM / Tier 1)
  • High English level (Essential)
  • Knowledge in process related to the C-TPAT Certification
  • Knowledge in process related to the IATF Certification
  • Inventory control, demand analysis, and problem-solving

If you love creating innovative solutions, have a keen sense of proactivity and really want to work in one of the most renowned companies in the automotive sector... We are looking for you


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