Operations Director

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today

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What can you expect in a “Director of Operations” role with TaskUs:

You can expect to have a crucial responsibility in overseeing and managing the operational aspects of TaskUs organization. Your priority is to ensure the efficient and effective delivery of services to clients, optimize operational processes, and drive continuous improvement initiatives. Working closely with cross-functional teams, senior management, and client stakeholders to achieve operational excellence, meet service level agreements, and exceed client expectations.

Support TaskUs company by providing strategic leadership and direction in operational management. Establish and implement operational strategies, policies, and procedures that align with the company's goals and client requirements. Monitor and analyze key performance indicators (KPIs) and operational metrics to assess performance, identify areas for improvement, and drive operational efficiency. By developing and nurturing client relationships, ensure client satisfaction, address any concerns or escalations, and foster long-term partnerships. You will also play a crucial role in managing and developing the operational team, providing guidance, coaching, and mentoring to ensure a high-performing workforce.

Required Qualifications:

Proven experience in a senior leadership role overseeing operations, preferably in a BPO or similar industry.

Strong knowledge of BPO operations, processes, and best practices.

Excellent understanding of key operational metrics and performance indicators.

Demonstrated ability to analyze complex data, identify trends, and drive data-driven decision-making.

Strong leadership and management skills to lead and motivate a diverse team.

Effective problem-solving and decision-making skills to address operational challenges and implement solutions.

Exceptional communication and interpersonal skills to interact with clients, stakeholders, and internal teams.

Preferred Qualifications:

Experience in managing large-scale BPO operations with multiple clients and diverse service offerings.

Familiarity with industry-specific technologies and tools for managing BPO operations.

Knowledge of quality management principles and methodologies, such as Six Sigma or Lean.

Experience in driving process improvement initiatives and operational excellence programs.

Understanding of project management methodologies and experience in leading complex projects.

Proven track record in achieving operational targets and driving cost optimization initiatives.

Familiarity with compliance and regulatory requirements relevant to the BPO industry.

Education/Certifications:

A bachelor's degree in business administration, operations management, or a related field. A master's degree is preferred.

Relevant certifications in operations management or project management, such as Certified Manager of Quality/Organizational Excellence (CMQ/OE) or Project Management Professional (PMP).

Work Location / Work Schedule / Travel:

Office Based

Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI Statement :

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.