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JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.
Provide support to answer inquiries on products.
Take the extra mile to engage customers.
A Bachelor’s in Computer Science or related field.
~2+ years of demonstrable experience in customer support.
~ Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
~ Must be able to accommodate flexible work schedules based on business needs.
~ Understand how to use a web browser console log in the debugging process
~ What does a Proxy Server do
~ Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
