Supervisor of CRM Team

hace 2 semanas


Ciudad de México Carolina logistics Inc A tiempo completo

Carolina Logistics is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients. We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.

Responsabilidades:

  • Dirigir y gestionar un equipo de especialistas en CRM, brindando orientación, capacitación y apoyo. Fomentar un entorno de trabajo colaborativo y motivado para alcanzar los objetivos del equipo.
  • Proporcionar capacitación a los miembros del equipo sobre herramientas de CRM, procesos y mejores prácticas.
  • Supervisar el rendimiento del equipo y brindar retroalimentación para mejorarlo. Realizar revisiones periódicas de rendimiento, ofrecer retroalimentación constructiva e identificar oportunidades para el desarrollo profesional.
  • Supervisar la implementación, personalización y mantenimiento del sistema CRM. Garantizar la precisión, consistencia e integridad de los datos dentro de la plataforma CRM.
  • Colaborar con equipos multifuncionales para desarrollar e implementar estrategias CRM alineadas con los objetivos comerciales. Identificar oportunidades para mejorar la participación, retención y satisfacción del cliente a través de iniciativas de CRM.
  • Realizar sesiones de capacitación para los usuarios del CRM con el fin de maximizar la utilización del sistema. Atender consultas de los usuarios y brindar apoyo continuo para garantizar un uso competente.
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