Director of Client Services
hace 2 meses
**_Company Description_**
Tokeet provides SaaS software and support for the short term vacation rental market. This burgeoning industry is sometimes called Property Management Software (PMS), and it is all about managing the tasks necessary to coordinate bookings on multiple web sites, communicate with guests and work staff, using AI to set prices, and handle virtual paperwork like contracts and invoicing. Tokeet is 100% bootstrapped and profitable... this is your opportunity to join a startup that is already making it.
**_Role Description_**
We are looking for an experienced manager who has a strong record of keeping individuals and teams active and optimized in an interrupt-driven, remotely-staffed Client Services workforce. The role is 100% telecommuting, regardless of the situation with COVID. Client Services is responsible for the customer lifecycle, from qualified prospect through long term customer.
**_Responsibilities_**
- Learn the Tokeet suite of products as a user. The core platform technology is four years old and on version 3, which is quite stable and user-friendly. Add-on products vary from three years old to new launches.
- Facilitate the activity and growth of team members responsible for:
- Helping customers (property managers) understand how to accomplish the tasks giving them trouble.
- Training customers on features they do not yet understand.
- Learning from experienced teammates in America and Asia, smoothing the time transition between the regions.
- Use regular documentation to coordinate work, including completing tasks and raising items that need to be resolved by others.
- Special assignments: Since monitoring a problem queue is an ebb-and-flow source of work, you need to make sure everyone has things they can work on in addition to taking tickets. This includes being an add-on product expert for the team providing user training and support as well as representing the team in product meetings. Some team members have broader areas of responsibility, such as marketing communications and subscription processing.
- Develop a process for regular logging and reporting of new team performance metrics beyond the ones currently supplied by Intercom.
- Actively use Pipedrive as our CRM tool, making sure that all team activities are reflected in the system and can effectively be tracked for progress.
- Personally participate in customer outreach, which serves the purposes of building relationships through listening and responsiveness to their requests regarding account level service and highest product development priorities.
- Develop a process for ensuring open items are followed up and that the fields that should be updated in Pipedrive are being done.
- Participate in the development of success metrics from Pipedrive to create a dashboard for this team.
**_ Experience and Skills_**
- Managerial focus is essential. You need to make sure the team is following up on established processes and that you can identify team progress accordingly. Be skilled at managing up with your reporting style.
- Have a higher level business sense and be thinking about structural changes and initiatives that can improve the Business.
- Demonstrated understanding of software from basic use cases to fairly deep bug identification. Actual software development skills are a plus.
- High quality written communication skills in English as most conversation both internally and externally is done in writing.
- Derive job satisfaction from ensuring team productivity and building a standard of excellence that can be easily reported.
- Have a "grenade jumping" attitude - be eager to take on the harder problems and identify upgrades to our systems and processes.
- Ability to adapt and connect with people from countries and cultures different from your own.
- Interest in the Travel / Hospitality industry preferred.
- MUST speak English fluently. Additional Languages are a HUGE plus
- Must be comfortable working on camera with virtual teleconferencing tools. Be comfortable presenting meeting with clients on video as the work dictates.
- This role is 100% telecommuting.
-
Services Director
hace 2 meses
Ciudad de México TD SYNNEX A tiempo completo**Job Purpose**: The services Director will lead a very important advanced engineering and technical sales team, Services Business Unit is a profitable team that is one of the main parts of the Value distribuitor strategy, because trough the Services team we engage and develop our partners and help them during their projects. **Responsibilities**: The...
-
Director of Sales
hace 1 mes
San Miguel de Allende, México Belmond Management A tiempo completoBelmond is seeking a talented and experienced Director of Sales to join our dynamic team. As the Director of Sales, you will be responsible for developing and implementing strategies to achieve sales targets and expand our customer base. You will build and maintain strong relationships with customers, understand their needs and objectives, and effectively...
-
Director of Sales
hace 1 mes
San Miguel de Allende, México Belmond A tiempo completoBelmond is seeking a talented and experienced Director of Sales to join our dynamic team. As the Director of Sales, you will be responsible for developing and implementing strategies to achieve sales targets and expand our customer base. You will build and maintain strong relationships with customers, understand their needs and objectives, and effectively...
-
Ciudad de México, Ciudad de México antal A tiempo completoField: Pharma - ITCompany size: International CompanyLocation: PragueContract type: Full-Time About the job:We are currently hiring for the position of Director of Infrastructure Services for a global pharmaceutical company. The position is available in the Czech Republic, Spain, Mexico, or Ireland. If you are a Senior Director with in-depth knowledge of...
-
Head of Technical Services
hace 1 semana
Ciudad de México, Ciudad de México teamworkonline A tiempo completoWe govern the beautiful game and ensure it's run with transparency and integrity.Sitting within the Infrastructure & Technical Services Department, Technical Services (along with Venue Design, Overlay, Pitch Management, Power & Energy) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the...
-
Director of Engineering
hace 2 meses
Ciudad de México Axented A tiempo completoThe engineering director plays a crucial role in shaping the strategic direction and implementation of technology solutions within an organization. This role involves overseeing the development and enhancement of app features, ensuring they meet user needs and align with business goals. Requirements Educational Qualification: Bachelor’s or Master’s...
-
Delivery Director
hace 7 días
Ciudad de México NTT Data Services A tiempo completo**Req ID**: 220548 We are currently seeking a Delivery Director to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). - 20 + Yrs experience as manager with IT Software experience handling large projects. - Organizing programs and activities in accordance with the mission and goals of the organization. - Coordinate and monitor activities between...
-
Business Development Director- Fund Services
hace 2 semanas
Ciudad de México TMF Group A tiempo completoWherever you’re based and whatever your role at TMF Group, one thing’s for certain: you’ll be part of a truly diverse, global business and benefit from the many advantages that brings. Already Applied? Update your details, view your application and progress >> Login Job search Already Applied? Update your details, view your application and...
-
Director of Sales
hace 1 mes
Ciudad de México, Ciudad de México Hilton Mexico City Santa Fe A tiempo completoA Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will I be doing?As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing...
-
Director, Business Services Sourcing
hace 1 semana
Ciudad de México Thomson Reuters A tiempo completoDirector, Business Services Sourcing Are you passionate about the chance to bring your procurement experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team! You will be part of Global Services, which comprises procurement, real estate, and facilities management...
-
Telecom Services Senior Specialist
hace 1 semana
Ciudad de México NTT Data Services A tiempo completo**Req ID**: 231165 We are currently seeking a Telecom Services Senior Specialist to join our team in Mexico City, México (MX-MEX), Mexico (MX). - Evaluates and maintains many aspects of existing or proposed telecommunication voice systems. - May assist in writing and maintaining operating manuals and the development of specifications, records, and form...
-
Director of Engineering
hace 4 semanas
Ciudad de México Rosewood Hotel Group A tiempo completoPress space or enter keys to toggle section visibility Country/Region Mexico Province/City Location Department Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Job Summary Manages the efficient and safe operation of all plant, equipment, ancillary maintenance and repairs towards protection of...
-
Director of Sales
hace 2 meses
México Hilton A tiempo completoA Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand...
-
Director of Operations
hace 1 mes
Ciudad de México AECOM A tiempo completoCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Ciudad de México, Ciudad de México WARNERMEDIA A tiempo completoEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completoWho We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s...
-
Director of Revenue Management
hace 1 mes
Ciudad de México Hilton A tiempo completoA Director of Revenue Management manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Revenue Management, you are responsible for analysing and presenting financial data that will help...
-
Director of Operations
hace 6 días
Ciudad Juarez, México Barbachano International, Inc. A tiempo completo**THE COMPANY** We have been retained by a growing privately owned company involved with the manufacturing and distribution of aluminum and fiberglass products (which hold top market global share), light duty construction equipment, protection equipment, and similar products to find their next Senior Director of Operations. This global leader has a global...
-
Head of Infrastructure
hace 3 semanas
Ciudad de México, Ciudad de México teamworkonline A tiempo completoWe govern the beautiful game and ensure it's run with transparency and integrity.Sitting within the Infrastructure & Technical Services Department, Technical Services (along with Venue Design, Overlay, Pitch Management, Power & Energy) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the...
-
Assistant Director of Sales
hace 1 mes
México Hilton A tiempo completoAn Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive...